Company Description

Stack Sports is a global sports technology company based in Plano, TX with offices in Denver, CO, San Diego, CA, and Atlanta, GA. From our humble beginnings as sports parents and coaches, we founded Stack Sports to transform the youth sports experience by helping other parents, coaches and administrators manage all aspects of their sports organizations. By developing easy-to-use league management solutions, we allow parents, players and coaches to focus on the game - not administrative duties. Our founders and employees wear many hats. Successful entrepreneurs. Loving parents. Sports enthusiasts. Community volunteers. Being able to juggle all the important aspects in life can be difficult as sports parents.

Our Values

• Play to Win - Strive for greatness every day. Results count.
• Be a Team Player - Commit to collective success. Be anchored in transparency, candor, and respect.
• Own the Solution - Be a problem solver. Embrace the challenge.
• Run in Our Customers’ Shoes - Have empathy for our customers and evaluate our performance through their eyes.

As an Account Manager with Stack Sports - CaptainU, you will develop strong relationships with customers, connect with key business executives and stakeholders, prepare business review reports, as well as be the point of contact for CaptainU’s Event Operator Partners and National Governing Body Partners. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs, while improving their overall experience. Our ideal candidate is able to identify customer needs and exceed client expectations.

Skills & Qualifications

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.

Need to Have

• Bachelor’s Degree, preferably in business or related field, OR equivalent experience
• 1-3 years in Account Management or Partnership Management with technology or software
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Solid experience with Salesforce and G-Suite/MS Office
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Ability to work constructively in a fast-paced, collaborative, matrixed team environment
• Strong work ethic and passion for excellence

Great to Have

• Experience and/or understanding of organized Sports League Management  
• Experience supporting and or troubleshooting software
• Experience with Slack, Salesforce, and Google Suite

Responsibilities

• Build and maintain strong, long-lasting customer relationships as you operate as the lead point of contact for any and all matters specific to Event Operator Partners
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and forecasts)
• Prepare reports on account status
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed

What We Offer

• Modern and collaborative work environment
• Supportive team members
• Entrepreneurial environment - leave your mark
• Comprehensive benefit package
• Fully paid parental leave

At this time, Stack Sports will not sponsor a Visa for this role.