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Senior Desktop Support Specialist
Updated on 1/28/2023
Experience Level
Desired Skills
Customer Service
  • Demonstrated ability supporting Windows or Macs hardware in a enterprise environment
  • 2+ years' experience in SaaS support (Atlassian, Google Workspace, Slack)
  • Ability to work proficiently with minimal daily guidance to meet deadlines
  • Effectively manage business and user requirements to determine priorities
  • Expertise in supporting various local and network-based printing technologies
  • Good communication, analytical, and leadership skills necessary for independent project work
  • Excellent problem-solving and troubleshooting skills
  • Ensure high quality customer service at all levels
  • High level of detail
  • Administer SaaS applications like Google Workspace, Slack, Atlassian Suite
  • Resolve escalated issues in a fast-paced global support environment and provide appropriate follow-up
  • Use your problem-solving skills to diagnose and escalate network connection issues
  • Identify and determine AV issues with video conferencing software and hardware
  • Manage LDAP user account operations and permissions
  • Proactively monitor upcoming software releases and patches that affect users
  • Assist with remote hands-on support of office infrastructure
  • Provide desk-side support for employees who require immediate attention
  • Perform software and hardware configuration across several platforms
  • Mentor and train other team members
  • Document all incidents and requests with detail, accuracy for both accurate metrics and to help build a rich IT knowledge base
  • Maintain conference room integrity through appropriate equipment/cable management. Advance housekeeping issues to appropriate parties. Ensure compliance with safety standards

501-1,000 employees

Internet Technology Company
Company Overview
Mozilla's mission is to ensure the Internet is a global public resource, open and accessible to all. The company is building internet infrastructure including Firefox, it's premier browser.
  • Insurance, Health & Wellness. Health Insurance.
  • Financial & Retirement.
  • 401k Plan
  • Family & Parenting.
  • Work From Home.
  • Vacation & Time Off.
  • Perks & Discounts. Free Lunch or Snacks.
Company Core Values
  • Critical thinking
  • Reasoned argument
  • Shared knowledge
  • Verifiable facts