Housing Relationship Manager

Community & Affordable Lending is responsible for the development, implementation, and execution of strategies to increase homeownership among minorities across the full economic spectrum and low-to-moderate income customers and communities while managing regulatory and reputational risk. Our strategies comprise of six key pillars: 1) People – attract, retain and grow a diverse sales and operations organization; 2) Presence – be visibly and actively present, both physically and virtually, in minority and low-to-moderate income communities leveraging all our sales distribution models; 3) Partners – build and enhance our relationship with key influencers and/or referral sources within the local communities; 4) Products/Programs – create, enhance and provide product/program awareness to increase access to credit; 5) Promotion – provide appropriate marketing and outreach in the communities we serve; and 6) Policy Reform – promote policy reform to enable equal access to credit, increase housing supply and availability as well as wealth creation. Our goal is to partner across all Lines of Business within Consumer and Community Banking and Home Lending to promote the Community & Affordable Lending strategic framework.

As a Vice President within the Housing Program Management team, you will concentrate on sourcing and managing Housing Assistance Programs and opportunities for growth, including our strategies of incorporating sourcing model into existing products and tools to capitalize on our advantage to the firm. You will spearhead program onboarding processes, improve customer experiences, and utilize cross-functional capabilities to maximize growth opportunities. Your responsibilities will encompass setting program growth initiatives, managing stakeholder relationships, and leading cross-functional teams to achieve business objectives.

Job Responsibilities:

• Develop and enhance affordable programs to meet and exceed a customer’s home lending objectives.
• Position the Consumer origination Community & Affordable Lending Housing Program Management team to effectively and efficiently manage the most critical projects for the business on time and in budget.
• Conduct in-depth analyses of market, sales, financial and operating data.
• Think "big picture" across the industry to continuously identify emerging trends that can be used to drive growth.
• Identify, evaluate, and source new housing assistance programs that align with organizational goals and community needs.
• Track program performance, gather feedback, and produce regular reports on program success, challenges, and opportunities for growth.
• Manage the onboarding process for new program, including completing necessary processes, ensuring compliance with industry best practices, and collaborating with internal teams to implement and monitor services.
• Create an environment within its sphere of influence that understands the importance of key control groups such as Legal, Compliance, Controls, Risk and Audit, and collaborate in process and policy design within which the project team operates.
• Maintain and manage relationship with Housing Finance Agencies (HFAs), Municipalities and Nonprofits for all down payment assistance program-related changes, compliance, industry trends, innovative developments. 

Required qualifications, capabilities and skills:

• 10+ years of relevant mortgage experience
• Advanced understanding of business and management functions in financial services
• Must be located geographically to support the specific sales division.

Preferred qualifications, capabilities and skills:

• Bachelor’s degree preferred.
• 5-7 years of experience working with mortgage products/programs and credit guidelines is strongly preferred.
• Product knowledge and understanding of Chase Home Lending processes desired.