Full-Time

Product Manager

Customer Portal

Posted on 8/21/2024

Telesat

Telesat

501-1,000 employees

Global satellite operator providing connectivity solutions

No salary listed

Mid, Senior

Ottawa, ON, Canada

Hybrid position.

Category
Product Management
Product
Required Skills
Market Research
Sales
UI/UX Design
Communications
Marketing
Requirements
  • Education: Undergraduate degree in a relevant discipline; post-graduate degree or MBA is desirable but not compulsory
  • Experience: 3-6 years+ of related work experience
  • Knowledge and experience of customer portal development.
  • Understanding of user experience (UX) principles.
  • Preferably understanding of telecom IT stack and integration of portals to underlying stack.
  • Strong analytical skills and attention to detail.
  • User-centric mindset, putting the user at the forefront of decision-making.
  • Creative problem-solver with thorough attention to detail
  • Highly collaborative team-player who can quickly build trust
  • Ability to effectively communicate directly with external partners
  • Commercially astute, a self-starter, with a strong intellect and the ability to work independently, and with a high degree of initiative and ‘roll up their sleeves’ to get business accomplished
  • Demonstrated success leading cross-functional teams including technology, business development, marketing, sales, operations and support
  • Sound business decision making skills
  • Ability to rigorously prioritize opportunities, needs, and resources
  • An aptitude and interest for complex technology required
Responsibilities
  • Oversee development, launch and on-going improvements of Self-Service Customer Portal
  • Perform competitive analysis and conduct ongoing market research on customer portals
  • Conduct market research to identify patterns and trends that inform product strategies, research customers to gather data and analyze customer behaviour
  • Document business requirements and associated test plans
  • Collaborate with cross-functional teams (IT, engineering, sales, marketing, support) to execute the product roadmap
  • Assist in vendor evaluation and selection, once selected work with vendor through the portal development process
  • Work with internal teams and vendor to ensure the customer self-service portal is intuitive, useful and provides a meaningful user experience
  • Ensure alignment of Portal development with customer APIs
  • Identify opportunities for portal product improvements and make recommendations based on research findings
  • Coordinate development of portal documentation for customers including user guides, FAQs, etc.
  • Support other products and commercial proposals
  • Validate market trends and customer feedback to define product requirements service packages for different customer segments
  • Support product go-to-market initiatives through creation of sales materials and marketing communications materials (whitepapers, training material, presentations, etc.)

Telesat operates in the satellite communications industry, providing connectivity solutions to a variety of clients, including government agencies and businesses in sectors like inflight connectivity, maritime, oil and gas, and corporate networks. The company uses both geostationary (GEO) and low Earth orbit (LEO) satellites to ensure reliable global communications. Telesat's products include satellite capacity and consulting services, which are offered through long-term contracts. A key feature of Telesat is its Lightspeed network, which utilizes advanced LEO satellites to deliver high-speed, low-latency connectivity. This focus on diverse satellite technology and tailored services sets Telesat apart from its competitors, with the goal of addressing complex communication challenges effectively.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Ottawa, Canada

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for satellite internet boosts Telesat's Lightspeed project prospects.
  • Hybrid satellite-terrestrial networks offer Telesat integration opportunities for enhanced connectivity.
  • 5G integration with satellite networks creates new business opportunities for Telesat.

What critics are saying

  • Competition from SpaceX's Starlink could impact Telesat's market share.
  • Delays in Lightspeed's launch could lead to financial penalties or contract losses.
  • Reliance on government funding exposes Telesat to political and economic risks.

What makes Telesat unique

  • Telesat leverages both GEO and LEO satellites for comprehensive global communications.
  • The Lightspeed network offers high-speed, low-latency connectivity solutions.
  • Telesat serves diverse sectors, including maritime, aviation, and oil and gas.

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Benefits

Remote Work Options

Hybrid Work Options

Company News

Stock Titan
Sep 13th, 2024
Telesat Completes $2.54 Billion Funding Agreements for Telesat Lightspeed Satellite Constellation with Strong Government Backing | TSAT Stock News

Telesat secures $2.54B funding for Lightspeed satellite project, aiming to bridge global digital divide. Learn how this Canadian-backed initiative plans to expand internet access and create jobs, with launches set for 2026.

MobileSyrup
Apr 1st, 2024
Telesat secures $2.14 billion loan from federal government for Lightspeed LEO constellation

The federal government has agreed to loan billions of dollars to satellite operator Telesat to support its work in developing the Lightspeed LEO network.

CNBC
Nov 19th, 2021
Lightspeed receives financing of $3B in financing

Telesat has lined up more than $3 billion in financing for Lightspeed so far, including a $1.1 billion investment from the Canadian government.

MobileSyrup
Aug 12th, 2021
Canadian federal government invests $1.44 billion in Starlink competitor Telesat

Telesat has secured almost all of the funding it needs to start launching its satellite network in 2024.

IT World Canada
Feb 22nd, 2021
Telesat to receive $400 million investment from Quebec

The new funding is in addition to the CA$600 million from the federal government announced last year.

INACTIVE