Full-Time
Senior Developer
ServiceNow CSM
Export Development Canada | Exportation et développement Canada
1,001-5,000 employees
Export finance, insurance, and market intelligence
Compensation Overview
CA$96.6k - CA$128.7k/yr
Toronto, ON, Canada + 3 more
More locations: Calgary, AB, Canada | Ottawa, ON, Canada | Halifax Regional Municipality, NS, Canada
Hybrid
Two days in-office weekly, increasing to three days from September 2026 through a phased rollout. Relocation assistance may be available.
Bachelor's
 Software Engineering |
|---|
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- A university degree in Business, Information Technology, Computer Science, Engineering, Business Technology Management, or a related discipline.
- At least 7 years of experience in software engineering, platform development, or enterprise technology delivery.
- At least 5 years of hands-on experience configuring, developing, and supporting ServiceNow solutions.
- Demonstrated experience implementing ServiceNow Customer Service Management solutions in a complex enterprise environment.
- Experience designing and delivering enterprise case management capabilities, including workflows, playbooks, customer communications, case models, and integrations.
- Experience working with Agile delivery teams and supporting large-scale platform modernization initiatives.
- Strong hands-on experience designing, configuring, developing, testing, and supporting ServiceNow Customer Service Management solutions.
- Experience with ServiceNow workflows, Flow Designer, Integration Hub, APIs, events, forms, reports, case types, tasks, roles, and platform configuration.
- Experience designing, configuring, or supporting ServiceNow Playbooks, task orchestration, guided work experiences, or complex case lifecycle management capabilities.
- Strong understanding of ServiceNow Customer Service Management case management patterns, workflow design, platform governance, security, data management, and scalability.
- Experience translating business requirements and user stories into technical specifications and working software.
- Experience with JavaScript and ServiceNow scripting and configuration.
- Experience with Azure DevOps, continuous integration and continuous delivery pipelines, Git-based source control, release practices, and peer review processes.
- Strong analytical and problem-solving skills, including the ability to troubleshoot complex production issues and conduct root cause analysis.
- Experience collaborating with Business Analysts, Product Owners, Architects, Technical Leads, vendors, and business stakeholders.
- Proven ability to mentor or guide other developers and contribute to reusable development standards or technical patterns.
- Experience working in regulated or large-scale enterprise environments.
- Lead the design, development, testing, and implementation of ServiceNow Customer Service Management solutions, including case models, case tables, workflows, playbooks, email communications, forms, tasks, integrations, reports, configurations, and platform customizations.
- Contribute to standardized customer service capabilities that promote consistency, reuse, and scalability across business units.
- Translate business and technical requirements into scalable, maintainable ServiceNow Customer Service Management solutions in collaboration with Product Owners, Business Analysts, Architects, Technical Leads, and delivery teams.
- Lead solution decomposition for complex initiatives, design scalable Customer Service Management solutions, establish reusable patterns, and contribute to enterprise case management standards aligned with ServiceNow best practices and platform governance objectives.
- Develop workflows and integrations using ServiceNow Flow Designer, Integration Hub, application programming interfaces, events, and approved integration patterns.
- Build and support secure integrations between ServiceNow Customer Service Management and enterprise platforms such as Salesforce, CIS, edc.ca, myEDC.ca, Azure services, and downstream service tools.
- Help standardize Customer Service Management development patterns, reusable components, technical documentation, and production support artifacts.
- Improve continuous integration and continuous delivery, release readiness, testing patterns, and quality gates using Azure DevOps and Git-based version control.
- Lead complex troubleshooting, root cause analysis, and preventive remediation for ServiceNow Customer Service Management incidents, defects, and production issues.
- Participate in code reviews, peer reviews, design reviews, and technical governance forums.
- Mentor developers and support citizen developers in following ServiceNow platform standards, development guardrails, and best practices.
- Collaborate with internal teams, vendors, the ServiceNow Platform Team, and business stakeholders to deliver enhancements that improve employee experience, case management, and operational visibility.
- Contribute to Customer Service Management platform modernization by reducing technical debt, improving standard data and workflow patterns, and supporting an integrated customer journey model.
- Contribute to the design and implementation of scalable ServiceNow data models, service relationships, and governance practices aligned with the Common Service Data Model and enterprise architecture standards.
- Design and implement ServiceNow Playbooks, task orchestration capabilities, and guided work experiences that improve service delivery consistency, productivity, and operational visibility.
- Identify opportunities to leverage ServiceNow AI capabilities, including Now Assist, intelligent workflow automation, knowledge generation, guided resolution, and agentic process orchestration, to improve customer and employee experiences.
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist – Customer Service Management, or other relevant ServiceNow credentials.
- Experience with ServiceNow App Engine, Workflow Data Fabric, Automation Center, or other ServiceNow business modules.
- Experience with enterprise integrations, API-led architecture, event-driven architecture, or Azure-based integration services.
- Experience with Salesforce, CIS, CRM, customer portals, or other customer-facing enterprise platforms.
- Experience in financial services, banking, insurance, Crown corporations, government, or regulated environments.
- Experience with reporting, dashboards, SLA visibility, operational metrics, or performance analytics in ServiceNow.
- Experience supporting Customer Service Management modernization, technical debt remediation, case model redesign, playbooks, or journey-based workflows.
- Experience designing ServiceNow solutions aligned with the Common Service Data Model, enterprise architecture standards, and scalable platform governance practices.
- Exposure to AI-enabled automation, agentic AI concepts, or intelligent workflow capabilities.
- Experience leveraging ServiceNow AI capabilities such as Now Assist, AI Search, Virtual Agent, Generative AI, intelligent workflow automation, or other AI-enabled service management solutions.
- Bilingual proficiency in English and French.
Export Development Canada (EDC) is Canada’s export credit agency and a Crown corporation that helps Canadian businesses sell goods and services abroad. It offers financing, insurance, guarantees, market intelligence, and business connections to support companies of different sizes as they enter new markets and participate in international supply chains. EDC works across sectors including agri-food, energy and energy transition, critical minerals, advanced manufacturing, digital industries, and defence and security, and partners with financial institutions, government agencies, and other organizations to provide complementary trade and investment support. Its goal is to help Canadian exporters manage risk, secure the capital and information they need, and build global connections to grow international trade.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$1B
Headquarters
Ottawa, Canada
Founded
1944
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Simplify's Take
What believers are saying
- EDC expanded TIP on September 1, 2026, after deploying $3 billion across 6,000 transactions.
- May 19, 2026 critical-minerals support reached $8.7 billion, deepening exposure to strategic sectors.
- September 3, 2026 TCI rose to 71.7, signaling resilient exporter demand for EDC services.
What critics are saying
- August 22, 2026 U.S. 50% tariffs directly hit Canadian exporters and TIP demand.
- EDC’s ESG policy review invites political pressure and can delay controversial mining and defense deals.
- A prolonged tariff regime or mandate shift could compress EDC’s relevance and hiring pipeline.
What makes Export Development Canada | Exportation et développement Canada unique
- Canada’s Crown export agency backs financing, insurance, guarantees, and trade intelligence at scale.
- EDC’s government mandate lets it take risks private lenders avoid, including trade shocks.
- Its global partnerships with UKEF, EXIM Thailand, and Plenary open foreign supply chains.
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Benefits
Hybrid Work Options
Paid Vacation
Relocation Assistance
Wellness Program
Mental Health Support
Training Programs
Professional Development Budget
Growth & Insights and Company News
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ITPS CANADA secures new $90 million credit facility led by RBC and EDC to support continued growth. September 03, 2026, 14:08 GMT The new facility will fund ITPS Canada's expansion into a new North Bay facility, along with general corporate purposes, as the company builds on record growth LONDON, ONTARIO, CANADA, September 3, 2026 / EINPresswire.com / - ITPS Canada, a leading provider of advanced military tactical training, flight test training, and aircraft sustainment services, today announced it has entered into a new $90 million senior secured credit facility, with an option to upsize, led by RBC and Export Development Canada (EDC). The facility will support the continued rapid growth ITPS Canada has experienced across its business divisions - the International Test Pilots School, the International Tactical Training Centre (ITTC), and a new engineering division - and will fund the company's expansion into a new facility in North Bay, Ontario, ongoing expansion of their London facility including the construction of a new engineering facility, as well as general corporate purposes. The new North Bay footprint will support ITTC's growing fleet of up to 20 L-39 aircraft by the end of 2027, as well as the six M-346 T Block 20 jet trainers ITPS Canada ordered from Leonardo in May 2026 which are expected to enter service starting in 2029. "We're excited to partner with two of Canada's leading financial institutions as we enter our next phase of growth," said Dave Lohse, CEO of ITPS Canada. "This facility gives us the capital foundation to expand our North Bay operations and continue meeting the evolving tactical training demands of allied air forces around the world, including our intention to introduce the M-346 into our fleet. RBC and EDC's support positions us well for the future." "ITPS Canada is building the types of modern capabilities needed by Canada and its allies to elevate their defence readiness. At RBC, we back innovative, globally competitive firms like ITPS that are scaling Canada's sovereign defence sector," said Niranjan Vivekanandan, Executive Vice President and Chief Operating Officer, Commercial Banking, RBC. "We're proud to support this expansion as part of our commitment to be Canada's leading bank for aerospace, defence, and security at a time of generational change." "Canada is home to some of the world's leading defence and aerospace talent and capabilities, and ITPS Canada is helping put that expertise on display globally," said Guillermo Freire, Senior Vice-President, Mid-Market Group, EDC. "We're proud to support the company's growth as it expands its advanced training capabilities, reaches new international customers, and strengthens the global competitiveness of Canada's aerospace and defence sector." With more than 25 years of experience delivering advanced flight test and tactical training in Canada, ITPS Canada has trained personnel from over 29 air arms to date and currently supports tactical training demand for NATO, Five Eyes and allied air forces at its ITTC base in North Bay. Origin Merchant Partners acted as financial advisor and 43North Group as consultant to ITPS Canada on the transaction. Fasken acted as legal counsel to ITPS Canada. About ITPS Canada ITPS Canada is a Canadian corporation providing advanced military tactical training and flight test training, as well as engineering, maintenance, repair and overhaul services. The company operates through three divisions: the International Test Pilots School, the largest independent provider of experimental flight test training in the world; the International Tactical Training Centre, providing advanced and lead-in fighter training, and a new engineering division where ITPS will provide aircraft sustainment, maintenance, repair and overhaul capabilities to its internal fleet and customers worldwide. ITPS Canada employs over 200 staff at facilities in London, Ontario and North Bay, Ontario. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 105,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 19 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/peopleandplanet. About Export Development Canada (EDC) Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC has the financial products and knowledge Canadian companies need to confidently enter new markets, reduce financial risk and grow their business as they go from local to global. Together, EDC and Canadian companies are building a more prosperous, stronger and sustainable economy for all Canadians. For more information and to learn how we can help your company, call us at 1-800-229-0575 or visit www.edc.ca Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: September 03, 2026, 14:08 GMT EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above. Sheila Hodgson ITPS Canada Ltd. +1 519-457-3625
PaceZero Capital Partners has arranged a US$25 million Hardware-as-a-Service financing facility for CleanPlanet Chemical, with Export Development Canada participating as a lender. The funding will support the deployment of CleanPlanet's on-site industrial solvent recycling systems across North America. Founded in 2012 and headquartered in Ottawa, CleanPlanet serves customers in flexible packaging, paints and coatings, and manufacturing sectors. The company's AlwaysClean platform recycles hundreds of solvent chemistries on-site at near-virgin purity with minimal operator intervention. Under its HaaS model, CleanPlanet retains equipment ownership whilst customers pay monthly volumetric fees based on solvent recycled, delivering cost savings of up to 60% compared to traditional procurement and disposal. In 2025, CleanPlanet recycled over 20 million pounds of solvent waste, avoiding more than 30,000 metric tonnes of greenhouse gas emissions.
Startup Global Industry Roundtable recap: healthcare. By Teri-Lyn O'Hara | July 31, 2026 On April 9, 2026, Startup Canada Global, in partnership with Export Development Canada (EDC) and UPS, hosted an Industry Roundtable focused on the unique challenges facing Canadian healthcare startups. Joining us were Ronen Benin of Zero to One Strategic, Nikitha Kendyala of Nucliq Biologics, and Ariel Garten of MUSE. The conversation covered everything from navigating regulatory hurdles to building the kind of investor relationships that actually lead to funding. Here's a recap of the key takeaways. Canada is A great place to start. One consistent theme throughout the session was that being a Canadian company is genuinely an asset in international markets. The country's reputation opens doors, and the domestic support infrastructure is stronger than many founders realize. Grants, innovation centers, and organizations like CABI offer real resources, not just introductions, for startups working through early development. Understanding regulation before it becomes a barrier. Ariel Garten shared how MUSE operated for nine years without FDA clearance by categorizing their device under General Wellness, a legitimate path that many founders overlook. The broader point was that regulatory complexity does not always mean regulatory blockage. Compliance feels like a wall until you find the right door. Understanding how your product is classified, and what that means for your path to market, can save years of time and significant cost. Fundraising in healthcare takes longer. Healthcare startups rarely generate revenue on a standard timeline, and investors know this. Ronen Benin emphasized that founders need to plan for longer runways and structure their raises accordingly. A common and costly mistake is under-raising in early rounds, which forces premature dilution and weakens your position for the next raise. The advice was to focus on hitting specific milestones rather than simply surviving to a date, and to pursue non-dilutive capital early to preserve equity for when it matters most. Relationships are the real currency. Nikitha Kendyala spoke about the value of relationships with government funding agencies. In the session, one anecdote described a funding representative tracking down a founder years after a business sale to offer continued support, purely because trust had been built over time. This demonstrated that the mechanics of your business matter less than whether the people holding the capital believe in you and know you. Do not try to do this alone. The roundtable closed with a familiar but important reminder: the Canadian startup ecosystem has real support structures, and using them is not a sign of weakness. Pitch competitions, peer networks, and organizations like Startup Canada exist to connect founders with the resources and people they need. The founders who do well are usually the ones who ask for help early and often. If you found this interesting, you can watch the full roundtable session here. You can also access our Resource Guide here. Startup Canada hosts many roundtables and webinars throughout the year as part of their programming. You can see our full schedule and register here.
Nearly 2,000 EDC employees give back to local communities during annual Community Investment Day. June 30, 2026 Ottawa Marking over 10 years of employee volunteerism, this year's Community Investment Day supported more than 35 charities and nearly 49,000 community members. On June 16, Export Development Canada (EDC) held its 11th annual Community Investment (CI) Day, marking over a decade of employee volunteerism and community impact. Launched in 2016, the initiative has become one of EDC's signature engagement events, bringing colleagues together each year to support organizations serving people in need. Organized in partnership with Volunteer Ottawa, this year's event mobilized close to 2,000 employees from EDC's headquarters, national and international offices in support of community organizations. This year, EDC partnered with a broad range of charities and community organizations, from local organizations to national non-profits, creating opportunities for employees to contribute their time, skills and energy in meaningful ways. The scale and reach of this year's impact is reflected in a few key highlights: * Nearly 49,000 community members benefited from activities * Nearly 2,000 employee volunteers, making this EDC's largest Community Investment Day yet * 63 volunteer opportunities supporting 36 charities and community organizations * 62 blood and plasma donations made in partnership with Canadian Blood Services - an effort that will help to save 186 lives * 900 sandwiches and over 7,000 snack bags delivered to The Ottawa Mission and the Care Centre Ottawa to help feed the unhoused * More than 600 Sending Sunshine cards were delivered to bring positivity and joy to seniors facing physical and mental health challenges * Skills-based volunteering that included mentoring newcomers to Canada, building advocacy tools, developing fundraising materials, accessibility training, and youth-financial literacy facilitation * Over $36,000 pledged in corporate donations to participating charities Beyond the numbers, EDC employees were active across Ottawa and its surrounding communities, cleaning shorelines, preparing food for foodbanks, planting gardens, and revitalizing outdoor spaces. "Community Investment Day reflects the best of EDC - our employees coming together to support organizations that strengthen the communities in which we live and work" shared Alison Nankivell, President and CEO of EDC. "Seeing 2,000 colleagues contribute their time, energy and skills across the Greater Ottawa Area shows the meaningful impact we can have when we put our values into action. This day, in addition to our ongoing support to Community Investment initiatives at EDC, is a proud reflection of who we are as an organization." Participating charity partners shared their perspectives about the impact of EDC's Community Investment Day: Jessie-Lee Wallace, Executive Director, Volunteer Ottawa "Volunteer Ottawa is honored to once again assist as EDC's project partner in the region, helping thousands of volunteers do good, at scale. As a result, dozens of charities and causes that matter benefit: animals, the environment, Indigenous and diverse communities, affordable housing, food security and numerous important missions. CI Day is truly a force for good." Jennie Moushos, Interim CEO and COO, Ocean Wise "It was incredible to see over 180 EDC employees come together across two shoreline cleanups in Ottawa, taking direct action to protect local waterways. In just one day, their efforts removed a total of 79.48 kg of litter and helped prevent pollution from reaching our oceans, showing how collective action can create immediate, tangible impact for our environment." Malik Ayass, Executive Director, The Door Youth Centre "The Door Youth Centre has proudly participated in EDC's Community Investment Day for many years and are always grateful for the dedication and enthusiasm EDC employees bring to our centre. This year, the EDC team spent the day deep cleaning our facility, helping us maintain a safe, clean, and welcoming environment for the youth we serve. Their generosity, hard work, and willingness to take on these important tasks allows our staff to focus more of our time and resources on supporting young people." Community Investment at EDC extends far beyond CI Day. Throughout the year, employees support causes that matter to them by using EDC's paid Community Investment leave program, directing corporate donations to eligible charities, and taking part in onsite charitable initiatives. About EDC. Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC has the financial products and knowledge Canadian companies need to confidently enter new markets, reduce financial risk and grow their business as they go from local to global. Together, EDC and Canadian companies are building a more prosperous, stronger and sustainable economy for all Canadians. Media contact. Export Development Canada You should also check out. At a time of heightened economic volatility and trade uncertainty, EDC is not only continuing to stand tall for Canada - Export Development Canada is leaning in with renewed purpose. Export Development Canada is sharpening its focus on how Export Development Canada can contribute even more meaningfully to Canada's trade priorities, by exploring new ways to help Canadian exporters and sectors scale their offerings and reach new global markets. Date modified: 2026-06-30