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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Cyberark

Cyberark

1,001-5,000 employees

Privileged access security solutions provider

Enterprise Software
Cybersecurity

Junior, Mid

London, UK

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Microsoft Azure
AWS
Development Operations (DevOps)
Linux/Unix
Google Cloud Platform
Requirements
  • 2+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles
  • Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired.
  • Experience with enterprise security products and/or offerings
  • Strong knowledge of cloud architecture as well as on-premise IT landscape
  • Solid understanding of IT security strategies
  • Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
  • Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases.
  • Experience with scripting, development, DevOps highly desirable.
  • Experience with cloud technologies such as AWS, Azure, GCP a plus
  • Experience installing and support enterprise software on Windows and UNIX platforms
  • Excellent in business, and written and verbal communication skills
Responsibilities
  • Own the ultimate responsibility for the customer’s onboarding, adoption and advocacy across a portfolio of customers
  • As part of the role, the CSM manages a higher volume of customers by leveraging data-driven programs to support customers.
  • Partner with the CyberArk Account Team (Account Manager, SA, Training and Enablement) to find opportunities for new usage of CyberArk across organizational functions
  • Cement yourself as a trusted advisor/strategic advisor with customer and drive continued value of our products and services
  • Act as the voice of the customer internally to advocate customer’s needs.
  • Continually measure and monitor Customer Health metrics and KPIs.
  • Proactively identify issues and coordinate with CyberArk teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.

CyberArk focuses on privileged access security, which is essential for protecting sensitive data and infrastructure in various environments, including enterprises and cloud systems. Their products work by managing and securing privileged credentials and secrets, which are often targeted by cyber attackers. This includes solutions for privileged access management, endpoint privilege security, and application access management. CyberArk stands out from competitors by offering a comprehensive suite of software and services tailored to meet the needs of large enterprises, government agencies, and financial institutions. The company's goal is to help organizations strengthen their security measures and ensure compliance with regulatory standards.

Company Stage

IPO

Total Funding

$62.7M

Headquarters

Newton, Massachusetts

Founded

N/A

Growth & Insights
Headcount

6 month growth

7%

1 year growth

20%

2 year growth

29%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Venafi is expected to provide significant top-line growth synergies and improve margins.
  • CyberArk's advancements in Workforce Password Management and its new facility in Hyderabad indicate ongoing investment in innovation and global expansion.
  • Promotion of experienced leaders like Matt Cohen to CEO suggests strong internal leadership and continuity.

What critics are saying

  • The integration of Venafi could present challenges in aligning technologies and corporate cultures.
  • The rapid pace of digital transformation and cloud migration requires continuous innovation to stay ahead of emerging security threats.

What makes Cyberark unique

  • CyberArk's acquisition of Venafi positions it uniquely in the market by offering a comprehensive end-to-end machine identity security solution.
  • The company's focus on identity security, including both human and machine identities, sets it apart from competitors who may only focus on one aspect.
  • CyberArk's consistent recognition as a leader in identity security underscores its strong market position and innovative capabilities.

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