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Junior NRX Lead
French Speaking
Confirmed live in the last 24 hours
Locations
Manchester, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • Performance management and reporting: management of a multi-lingual team with varying levels of expertise and report their performance to your Senior Team Lead. Plus, you will be responsible for identifying areas of improvement and possible gaps in the team performance that prevent the company from achieving target efficiency metrics
  • Support to plan campaigns to achieve key objectives: proactively planning telemarketing campaigns to reach our target KPIs
  • Essential to have experience working in a sales or customer facing environment (1 years minimum)
  • You communicate well, are great at building trusting relationships, and can adapt your style appropriately
  • Will maintain a positive and proactive manner in carrying out all tasks
  • Will act as a champion for change, bringing and implementing new ideas to a well-established team
  • Ability to adapt your management style in order to achieve set KPI's across the department
  • Passion for quality and highest levels of standard and service whilst continually aiming for improvement
  • Demonstrates resilience and tenacity
  • Fluent in French and English
Responsibilities
  • Work in close conjunction with other Team Leads on the SMB Team
  • Be responsible for your team's monthly performance targets and KPI's
Deliveroo

1,001-5,000 employees

Takeaway food delivery
Company Overview
Deliveroo's mission is to bring customers a whole world of restaurant-quality food.
Company Values
  • We are customer obsessed
  • We succeed as a team
  • We are relentless
  • We deliver results
  • We get to the bottom of things
  • We simplify
  • We think big
  • We build trust
  • We never say 'it's not my job
  • We are frugal
  • We embrace change
  • We celebrate difference