Operations Coordinator @ Cents

Salary Range: 50000 to 60000 (Currency: USD) (Pay period: per-year-salary)

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market and the Cents platform is making it easier than ever for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started.

About Cents

Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business in a box platform to help operators start, manage, and grow their business. By building a market-leading SaaS product for this industry, our goal is to revolutionize the industry through our suite of software and hardware products.

Our team is full of passionate technology experts who are obsessed with supporting and empowering SMB’s, and feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!

About The Role

In this role, you will be working primarily with our Laundroworks team that is at the forefront of digitizing self-service laundry facilities. We develop an NFC-based payment system, wrapped in real-time connectivity and supported by advanced management software.

We develop and manufacture the technology in-house: Connected reader modules that control the laundry machines, payment kiosks, management software, and novel NFC-based Tap-to-Pay Apps. We also develop in-house management and ERP systems to streamline our operations.

As our Operations Coordinator, you will play a pivotal part in managing order processing and ensuring we provide a world-class customer experience. This role requires strong organizational and communication skills, in-depth product knowledge, and the ability to work closely with the production team and customers. The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities

Order Processing: Configure incoming orders for complex machinery into production-ready work orders in our internal ERP system.
Production Coordination: Communicate order requirements and priorities with the production supervisor
Procurement: Create and manage purchase orders with multiple third-party suppliers to maintain production inventory
Customer Enrollment: Enroll new customers and locations into our SaaS systems
Customer Support: Use your in-depth product knowledge to assist customers in placing orders for the correct systems and parts.
Order Inquiries: Respond to order-related inquiries in a time manner.
Documentation: Maintain detailed records of orders, customer interactions, and production schedules within the ERP and SaaS systems
Continuous Improvement: Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy.

Qualifications

You are creative, persistent, and have a dynamic personality.
You are comfortable working in a scaling startup environment.
You adapt quickly and value collaborationYou are tech-savvy and navigate internal tools and customer communications quickly.
Prior experience with Point-of-Sale software, Payment Systems or Customer Service is a plus.

There’s a Laundry List of Why You’ll Love Working at Cents!

We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.

We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.

We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.

We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Benefits and Perks

We offer great compensation packages, comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

- Competitive salary

- Equity

- Unlimited PTO and paid holidays

- Remote-first with offices in New York City, San Francisco and Toronto

- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability

- 401(k)

- Work-from-home and commuter benefits

- Laundry allowance to support our customers’ businesses

- Comprehensive training, learning, and development programming

- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

In order to assure your application is reviewed by Cents, please make sure correspondence goes through "@trycents.com"

Operations Coordinator

Cents

Compensation Overview

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