Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Billing Premium Consultant will be responsible for tracking lost or unclaimed life insurance policies, ensuring they are accurately documented, and updating internal systems accordingly. This role requires a strong attention to detail, excellent organizational skills, and effective communication with internal and external stakeholders to resolve discrepancies and maintain accurate records.

• Research and track lost or unclaimed life insurance policies using internal systems, third-party databases, and external communication as needed.
• Investigate policy details, ownership, and beneficiary information to ensure accurate tracking and resolution.
• Update internal systems and records to reflect the status and disposition of each policy.
• Collaborate with other departments, such as claims, underwriting, and customer service, to verify information and resolve discrepancies.
• Communicate with policyholders, beneficiaries, or other stakeholders to gather necessary documentation and clarify policy details.
• Generate regular reports to monitor progress on locating and updating lost policies.
• Ensure compliance with company policies and regulatory requirements related to life insurance and recordkeeping.
• Identify process improvements and contribute to the development of more efficient tracking and update methods.

Required Qualifications

• Hybrid Franklin, TN Tuesday- Thursday
• 1-2 years Experience in insurance, claims, or records management is highly desirable.
• Strong analytical and investigative skills with excellent attention to detail.
• Proficiency in using database systems, spreadsheets, and other relevant software.
• Familiarity with life insurance terminology and regulatory requirements is a plus.

Preferred Qualifications

• Experience in customer service or working with external stakeholders.
• Knowledge of life insurance systems and processes.
• Ability to work independently and collaboratively within a team.

• Effective written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

​Education

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/27/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.