Engagement Manager, Professional Services    

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

The Engagement Manager is responsible for ensuring the overall success and quality of customer engagements by leading the LiveRamp Services team as it delivers customer driven valued outcomes from the client’s use of the platform.

The Engagement Manager plays a key role in up-selling value added services to existing clients to ensure customer retention and continued revenue growth.

You will:

• Lead and program manage large-scale services engagements with LiveRamp’s most strategic customers 
• Lead  cross functional resources to delight our customers with  high-quality experience and solutions
• Aligning closely with the Commercial team to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
• Act as a lead escalation point the customer
• Outline strategy for the growth of partnership with Fortune 500, enterprise level companies looking to build entire lines of business leveraging our infrastructure
• Work with counterparts in customer success to develop and deliver quarterly business reviews to ensure customer value and roadmap outcome alignment

About you:

• 10+ years of enterprise-level project or program management experience delivering consulting services and active involvement in selling professional services to new or existing customers. 
• Internally and externally recognized as a business contributor, industry, or product lead/expert.
• Strong knowledge of relevant technologies, emerging business/ industry trends, competitive direction, and product direction.
• Work on issues and projects which have high complexity.
• Leads cross functional teams and mentors others.
• Demonstrated technical and/or functional aptitude and ability to engage with architects or SME in pre-sales activities
• Extremely strong written and verbal communication skills, executive level presence, and experience in working in an advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Excellent analytical & problem-solving skills

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.
• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 
• Savings: our 401K matching plan helps you plan ahead.
• RampRemote: a comprehensive program to assist you in setting up a home office that works for you
• Location: San Francisco, Seattle, New York City, Remote

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across eight countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.