Full-Time
International airport offering passenger services
No salary listed
London, UK
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Heathrow Airport in London operates as a major international air hub, handling flights, terminals, and passenger services for millions yearly. It offers schedules, terminal information, and passenger assistance, along with amenities. The airport generates revenue from passenger fees, retail concessions, parking services, and property rentals. Its business model centers on managing vast terminal and flight operations, revenue from both travel-related services and commercial activities, and ongoing investments in community engagement and environmental sustainability. Heathrow distinguishes itself by its size and global reach, strategic location, and broad mix of services and facilities that support both leisure and business travelers. Its goal is to serve as a critical hub for global travel and commerce while delivering a seamless travel experience and contributing to local communities and sustainability initiatives.
Company Size
5,001-10,000
Company Stage
Grant
Total Funding
$20K
Headquarters
London, United Kingdom
Founded
1985
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Hybrid Work Options
Mondelēz WTR, Avolta and Heathrow unveil limited-edition Toblerone Eton Mess exclusive. The tri-party co-creation forms part of Heathrow's 80th birthday celebrations and is available only at the UK airport this summer Mondelēz World Travel Retail (WTR), in partnership with Heathrow and Avolta, has launched an exclusive limited-edition Toblerone Eton Mess bar, available only at Heathrow this summer. Inspired by one of Britain's most recognisable desserts, the Toblerone Eton Mess innovation brings together raspberries, strawberries, meringue and shortcake pieces in white Toblerone chocolate. Only 4,000 of the handcrafted bars have been produced exclusively for Heathrow travellers, with 65 pieces available to purchase per day across the airport's terminals. The launch forms part of Heathrow's 80th birthday celebrations and has been designed to create a distinctive, giftable and culturally relevant confectionery offer rooted in a strong sense of place. DFNI Editor Kapila Ireland attended the launch at Heathrow Terminal 3 on 15 June, following which she sat down with Peter Cunningham, Managing Director UK at Avolta, Fraser Brown, Retail Director at Heathrow, and Joost Rosmuller, Vice President and Managing Director, Mondelēz World Travel Retail, to discuss the partnership, the role of limited-edition travel exclusives and Mondelēz WTR's Destination: Value strategy. Toblerone BA, Philippe Moryl (Avolta Global Category Head Confectionery, Food, Souvenirs & Toys), Joost Rosmuller (VP & Managing Director MWTR), Toblerone British Guard, Fraser Brown (Heathrow Retail Director), Peter Cunningham (Managing Director UK at Avolta), Toblerone BA, The launch is supported by a full omnichannel campaign designed to build curiosity and demand before and during the airport journey. Activity began on 29 May with a teaser campaign across London, where a ceremonial Toblerone British Guard carrying a giant Toblerone bar appeared on the Heathrow Express, travelling from London Paddington to Heathrow. The moment was captured and shared by passengers on social media, building intrigue around the limited-edition release. In Heathrow Terminal 3's main World Duty Free store, the red and white Toblerone "Never Square" Collection Boutique offers travellers an immersive experience. The activation features a discovery table, digital animation bringing the Eton Mess story to life, a photo opportunity with the Toblerone British Guard and a countdown tracking the remaining bars available each day. The campaign also includes an "afternoon tea" tasting experience, inviting travellers to sample mini meringues, as well as a theatrical changing of the guard-inspired moment in the terminal and at the boutique. On high-traffic days, a live Toblerone British Guard marches through the terminal to the pop-up to stand guard over the bars. Rosmuller told DFNI that Heathrow's location, traffic and passenger profile made it a natural setting for the launch. "Heathrow is unique - the scale of traffic, the location, and the passenger profile make it one of the most compelling stages in the world for a brand. As a brand owner, it's not just a place where you want to be present - it's a place where you want to create. "Eton Mess is quintessentially British - it evokes summer, strawberries, tennis, tradition. Everyone recognises it. When we talk about sense of place, this is the ultimate expression: a product that belongs here. The closer you bring a product to the location where it has cultural relevance, the stronger the results - both in sales and in category growth." Brown said the launch speaks directly to Heathrow's ambition to create more memorable passenger experiences, while reflecting the airport's role as a gateway to Britain. "For us, doing things that are quintessentially British, very limited, and unique is really important," he told DFNI. He added: "It plays into what Duty Free News International is trying to do at Heathrow: make every journey better and be an extraordinary airport fit for the future. Nobody has done what Duty Free News International has just done. Nobody has handmade a product from a large international group, created a quintessentially in-country product, moved it 30 miles down the road and delivered it with the activations that Avolta and Mondelēz have created. "It also plays to our four retail pillars: digital, experience, space and offer. It is a fantastic offer, a fantastic product and fantastic value in terms of the whole experience - the box, the certificate, the gifting and the sense of scarcity." Rosmuller said the activation is a clear example of Mondelēz WTR's Destination: Value vision in action. "Sense of place, in its ultimate form, drives conversion. Duty Free News International know this. And for Gen Z travellers especially - a generation that values story over status - this is how an established brand like Toblerone stays relevant and captures their attention. "Duty Free News International follow the traveller on their journey - from the moment they see the Heathrow Express guard arriving at the terminal, to the pop-up in the departure lounge. Scarcity, storytelling, and multiple touchpoints along the way. These are all means to an end - and the end is category growth. "If the category grows, we grow. That's not a theory - it's what we've seen every single time we've done this. The execution may differ, the environment may differ, but the outcome is consistent: the pie gets bigger. That's what Destination: Value is about - using the airport as a stage, building retail engagement around it, and lifting the entire category." In the official launch announcement, Rosmuller added: "Confectionery category growth in travel retail comes from following the traveller along their journey - building relevance and engagement at every touchpoint so that when they reach the shelf, conversion feels natural rather than forced. "Toblerone Eton Mess is a case in point: from the Heathrow Express teaser to the in-terminal theatre to the boutique itself, Duty Free News International is meeting the traveller where they are and giving them a reason to engage long before they buy. "With Heathrow and Avolta, we've co-created something unmistakably British, unmistakably Toblerone - and available nowhere else. That's Destination: Value in action: when scarcity meets storytelling, and a product becomes a memory someone takes home." Eve Fifer, Commercial Director UK at Avolta, added in the official announcement: "What makes this launch compelling is how clearly it connects product, place and experience. Toblerone Eton Mess gives travellers a reason to stop, while the boutique, sampling and in-terminal theatre make the discovery feel memorable and relevant. "For Avolta, this is exactly the kind of retail execution that helps turn a strong product idea into a meaningful airport shopping experience." Brown said the partnership also reflects the need for travel retail to move beyond passive retailing and price-based propositions. "We talk at industry conferences about how the industry needs to evolve," he said. "It cannot rely on the old duty-free model of price arbitrage: putting a product on a shelf and expecting passengers to buy it. "Duty Free News International cannot be passive retailers. Duty Free News International cannot simply take a product from a brand - as great as these products are - put it on a shelf and expect it to sell itself. "What Duty Free News International is seeing from great brand groups such as Mondelēz is more innovation, which is great, but then Duty Free News International need to execute together. That is why it needs all three of Duty Free News International. Duty Free News International all need to work together and ask: for a travelling passenger coming through Terminal 3, how are Duty Free News International going to give them something they cannot get on the UK high street, or on the Madrid high street, or the Zurich high street? "What you saw today is truly unique. You cannot get it anywhere else." Heathrow's official comment further highlighted the launch as an example of the airport's DESO retail strategy. "Heathrow plays a unique role in representing Britain to millions of travellers each year, so authenticity really matters," Brown said. "Toblerone Eton Mess is a playful yet premium take on a recognisable British flavour, brought to life through its strong partnership with Mondelēz WTR and Avolta. "It's a clear example of our DESO retail strategy in action - using Digital, Experience, Space and Offer to create something immersive and engaging for our passengers." Looking ahead, Rosmuller said Mondelēz WTR sees further opportunities to build on the model of scarce, highly localised and story-led travel retail exclusives. "Every time we do this, we learn. But the one consistent learning? This works. Innovation, storytelling, and co-creation - that is what drives results. So expect more from us: more scarcity, more Very Limited Editions, more engagement around the traveller journey - with Toblerone and with our other brands. That's what we're here to do, because we see the impact it has on the entire category and this is how we bring our "Destination: Value" vision to life."
British holidaymakers paid £751 million for parking at five major English airports in 2025, up from £703 million the previous year, equating to £2 million daily. Heathrow generated £197 million in parking revenue, charging up to £98 per day for short-stay facilities and £7 for terminal drop-offs. The airport is now entirely foreign-owned, with French investment firm Ardian holding the largest stake at 32.6 per cent. Manchester, Stansted and East Midlands airports, owned by Manchester Airports Group, raised £406.1 million from parking. Stansted recently increased its drop-off fee to £28 for 30 minutes, drawing criticism. Overall foreign ownership across the five airports has reached 55 per cent, with investors from Europe, Canada, the Middle East, Australia and Asia.
Spend-paw-passenger set to soar as Heathrow Airport stores launch the bear necessities. by Camille Bearsola and Martin Moodie | 24 March 2026 UK. Heathrow Airport has unveiled the limited-edition Doris and Edward Bair bears, available exclusively through World Duty Free, Glorious Britain, and the Reserve & Collect service. Marking their retail debut, the already fur-nomenally popular bears will be available from tomorrow (25 March) at £27.99 (US$37) each. On that day, travellers sharing their names with the bears will be eligible to receive a complimentary Doris or Edward Bair [too soon, alas, for Doris Davitt's planned on-location report as he transits through Heathrow en route from Bengaluru to Shannon at the weekend]. The launch also forms part of Heathrow's celebrations marking the airport's 80th birthday, commemorating the departure of its first commercial flight. Doris and Edward Bair made their first appearance in Heathrow's 2016 Christmas advert, with their love story reaching millions of viewers around the world. The duo has become widely recognised across the UK and beyond, resonating with families and travellers alike. Their stories of love, family and reunion have established them as two of the airport's most familiar characters, capturing the spirit of travel and the anticipation of new journeys shared with loved ones. The retail launch builds on the duo's return in October 2025 (see video below), marking the couple's emergence from long-term hibernation for the first time since 2018 for the 'Must be Love' campaign. {Click on the YouTube icon to watch how Doris and Edward emerged from long-term hibernation late last year for the first time since 2018 to celebrate the ensuing furstive season} The film follows the couple's journey, from Heathrow's Pod Parking to the airport's bustling boarding gates, highlighting the joyful and memorable moments of the travel experience. Heathrow Retail Director Fraser Brown said: "Bringing Doris and Edward Bair into its stores has been a real passion project for all of Moodie International Ltd at Heathrow. The response Moodie International Ltd has seen to each new chapter in their story has shown just how much passengers love them. "As we celebrate 80 years of Heathrow connecting people and places, it feels like the perfect moment for them to join our passengers on new adventures." Heathrow is tapping into the airport's strong demand for teddy bears, selling more than 82,000 annually, with an average of over 220 per day. Sales peaked in July and August, as passengers picked up these furry companions for their summer travels. The most popular purchases at Heathrow include the Harrods bear, London-themed toys, and the beloved Paddington Bear and his merchandise. Previous Doris and Edward Bair campaigns. 2016. Coming Home for Christmas: In which Doris and Edward arrive via Beartish Airways into the welcoming experience of Heathrow Airport arrivals 2017. This edition takes the form of a poignant flashback to the 1960s, when the couple first set eyes on each other. Edward accidentally leaves his (threadbear) coat on an aircraft when returning from a business trip. Doris, the airline's air stewardess, not wanting her passenger to leave bear-handed, chases after him. As she bears down on him, their eyes meet. Doris returns the coat. He bears her kindness in mind and the rest is history (well, her story too). 2018. The 2018 video opens with Edward soaking up the sun on a lilo in Florida (where apparently he always likes to lie low). But the combination of carol music (O Little Town of Bearthlehem, Santa Claws is Coming to Town and Ding Dong Bearily On High among them), chats with the family and images of 'home' make the Bairs realise that Christmas in the sunshine is not what they want and they rush back to Heathrow, backed by English singer/songwriter Paul Young's Every Time You Go Away.
MP raises Heathrow expansion transport concerns. Katie WapleSouth of England An MP has said he is "firmly" against the planned expansion of Heathrow but is a "big advocate" of a new rail link to the airport. Heathrow's proposed £49bn expansion and modernisation plan includes the creation of a third runway and would require a diversion of the M25, and a new road tunnel under the airport. Conservative MP for Windsor in Berkshire, Jack Rankin, whose constituency is close to the airport said: "Fundamentally, I do not believe that there is space in our infrastructure locally." The airport and the government have said expansion was "urgent" as Heathrow was currently working at capacity. Speaking on BBC Radio Berkshire's hotseat, Rankin said the economic benefits for Berkshire from the airport expansion were outweighed by the downsides for the county. Rankin explained many of his constituents live under the Heathrow flight path and were worried about aircraft noise as well as traffic congestion. He said: "I am against the expansion of the third runway but we must acknowledge the economic importance for those living and working in Berkshire. "It's not just a runway, it's terminal buildings, it's hotels, it's car parks, it all creates jobs. "However, if you think about the local area in terms of traffic, development infrastructure, noise and pollution most people in our area think those things are already at capacity." Business groups have said the expansion would bring benefits for businesses and exporters, by opening up access to markets and encouraging investment. The chief executive of Heathrow Airport, Thomas Woldbye previously said expansion was "urgent" as the airport was currently working at capacity. Chancellor, Rachel Reeves announced renewed support for the third runway in January 2025, with ministers looking to advance plans by 2029. She said at the time it would "make Britain the world's best connected place to do business". Rankin said he supported the idea of a western rail link, adding that it would ease some of the local concerns. Network Rail's plans for a link between Reading and Heathrow Airport were put on hold indefinitely in December 2020 due to planning and cost. The plan included a building a new tunnel which would cut Reading to Heathrow journey times to 20-30 minutes. Rankin said: "The rail link might see more people coming by public transport than road, which might alleviate some of the traffic problems." Currently, those travelling to Heathrow by train have to go to London Paddington and catch the Heathrow Express. He said many MPs in the Berkshire area are advocating for the rail link but there was a "debate about is who is going to pay for it". A Heathrow spokesperson previously said: "We remain committed to making journeys to Heathrow easier and more sustainable. "That's why we're continuing to explore options for a new rail link from the west, which would offer faster, direct connections from the West of England and South Wales to the airport." More on this story
Made in Britain connects companies to Heathrow. On 10 March, Made in Britain hosted an exclusive online session with Heathrow. As the UK's only international hub airport, Heathrow plays a critical role in connecting the UK with the rest of the World. Heathrow's operations rely on the sourcing of a diverse range of works, goods and services, from Cyber and Technology, Infrastructure and Operational Procurement. The session covered Heathrow's procurement strategies including social value, its procurement categories, platforms and tools for potential suppliers and its SME engagement initiatives. Participants also heard from Zaun Ltd, a Made in Britain company currently supplying Heathrow on their experiences. Heathrow is working to support the SME community by focusing on the following areas: * Procurement for value * Greater visibility of procurement opportunities * Establishment of innovation hubs for start-ups and businesses in the local area * Heathrow Local Growth Taskforce (HLGT) to ensure Heathrow's growth delivers tangible benefits for local communities. Heathrow spent a total of over £1.6bn in 2023, with more than 1,200 suppliers from around the UK. Over 80 companies registered to listen, discuss and ask questions. Attendees raised questions about niche product categories and the process for trialling innovative products. Environmental & Social Value The session also highlighted the growing significance of Social Value in how major buyers select suppliers. Made in Britain shared information on the Environmental & Social Value (ESV) Certification, designed specifically for UK companies, particularly SMEs. The ESV Certification is a practical, rapid, and accessibly priced way to promote the positive impact of your company, and to gain a new commercial edge in a highly competitive UK market. You can find out more about ESV Certification here. Opportunities Heathrow are looking to procure products within the following categories: * Bulk earthworks * Civil works * Corporate services * Cyber and Technology * Engineering * Operational buildings and facilities * Operational systems and maintenance * Passenger and people services * Passenger buildings and facilities * Structures, bridges and roads * Surface access and fleet * Utilities Follow-up and contact The session was hosted and facilitated by George Middleton, Director of MAP UK & International. It took place as part of Made in Britain's ongoing supply chains support programme. Previous sessions include those with National Highways, Rolls-Royce, UK Universities Procurement Consortia, NHS Supply Chain, Babcock, NATO, Leidos, Cabinet Office and Crown Commercial Service. Please email [email protected] to make contact, request slides, links, and additional resources related to this event, and to access Made in Britain's supply chains support programme. Members can replay the session here [login required]