Full-Time
Quality Assurance Analyst
Global Operations, Month Temp
Match Group
1,001-5,000 employees
Global dating platforms with subscription model
Compensation Overview
CA$55k - CA$60k/yr
Vancouver, BC, Canada
Hybrid
Three on-site days per week in Vancouver.
 QA & Testing (1) |
|---|
Get referred to Match Group
See people who can refer or advise you
- 2+ years experience in escalations and/or operations
- A passion for customer experience
- Detail-oriented approach
- Strategic & critical thinking
- Highly flexible and adaptable
- Ability to multitask and keep up in a fast-paced environment
- Outstanding time management and prioritization skills
- Strong organizational skills
- Positive mindset
- Team player
- Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc.
- Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes
- Create, maintain, and update rubrics that effectively measure agent performance
- Analyze data to determine how each line of business is performing, as well as present this data to key stakeholders
- Identify areas of opportunity for the team and business through trend analysis
- Work closely with key stakeholders, as well as our internal and external partners
- Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed
- Execute projects while also ensuring all weekly audits are completed
- This position is a temp role for 18 months.
Match Group runs a family of online dating and social-discovery services. It operates a B2C model built on freemium access, with premium subscriptions and in-app purchases that unlock features like better visibility, advanced search filters, and unlimited interactions, plus an advertising channel. Its apps use a swipe-style interface and real-time, location-based discovery, supported by proprietary matchmaking algorithms and a closed-loop data ecosystem to improve experiences across brands. It emphasizes safety tools such as Face Check. The company differentiates itself by owning a large portfolio of brands (including Tinder, Hinge, and Match) and leveraging cross-brand data and technology to optimize experiences, expand into new markets, and acquire emerging platforms. Its goal is to help people form romantic relationships, friendships, and social connections at a global scale while generating recurring revenue through subscriptions and ads.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Dallas, Texas
Founded
1986
Get referred to Match Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Tinder engagement surged during the World Cup, boosting activity.
- Hinge remains a major growth engine beyond Tinder.
- Safety tools like Face Check can improve trust and conversion.
What critics are saying
- Tinder paying users fell 5% in Q1 2026 despite rising registrations.
- Event-driven usage spikes fade after tournaments and similar catalysts end.
- App-store fees and policy changes can raise acquisition and payment friction.
What makes Match Group unique
- Match Group owns Tinder, Hinge, and 45-plus dating brands globally.
- Its portfolio spans nearly 40 languages and 200-plus countries.
- It monetizes through subscriptions, in-app purchases, and advertising.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Medical/Dental/Vision Insurance
Charitable Matching Program
Retirement Matching Funds
Training and Education Allowance
Performance Bonuses
Mental Health Counseling
Growth & Insights and Company News
6 month growth
↑ 21%1 year growth
↑ 21%2 year growth
↑ 21%Match Group reported Q4 revenues of $878 million, up 2.1% year-on-year, exceeding analyst expectations by 0.7%. The owner of dating apps including Tinder, Hinge and OkCupid delivered mixed results, with EBITDA guidance for next quarter beating expectations but full-year revenue guidance missing significantly. The company reported 13.84 million users, down 5.2% year-on-year, marking the weakest full-year guidance update among consumer subscription stocks tracked. CEO Spencer Rascoff said the company is one year into a three-phase transformation focused on user outcomes. Despite the mixed results, Match Group's stock has risen 9.7% since reporting earnings and currently trades at $31.70. Among peers, Roku posted the strongest Q4 performance with revenues of $1.39 billion, up 16.1% year-on-year.
Match Group's stock has fallen 14.6% to $30.66 over the past six months, underperforming the flat S&P 500. The company faces three key challenges that make it an unattractive investment. First, its subscriber base declined 4.7% annually over two years to 13.84 million, indicating struggles with customer acquisition. Second, average revenue per user fell 21% annually, suggesting eroding platform value when combined with declining payers. Third, Wall Street analysts project stagnant revenue growth over the next 12 months. Despite trading at a reasonable 8.3× forward EV/EBITDA valuation following the drawdown, analysts believe better opportunities exist elsewhere in software and edge computing sectors. The company likely needs to enhance existing offerings or develop new products to reverse these negative trends.
Match Group manager Chine Mmegwa now oversees 24 employees, up from three before November, reflecting a trend towards "megamanagers" in corporate America. Companies including Meta, Citigroup and Amazon have reduced middle-management ranks to streamline operations. The average number of direct reports per manager rose to 12.1 in 2024 from 10.9 the previous year, according to Gallup. Middle-manager job postings fell 12.3% in 2025. Match Group cut its workforce by 13% in early 2024, removing management layers to increase speed. Whilst decisions now move faster, Mmegwa works 10 additional hours weekly managing a larger, geographically dispersed team. Leadership consultants warn that whilst leaner structures can reduce bottlenecks, managers may become reactive rather than strategic. Workers risk disengagement if managers lack time for mentorship and appreciation.
Match Group reported third-quarter 2025 earnings of 82 cents per share, missing the Zacks Consensus Estimate by 9.89%, though up 60.8% year over year. Revenues of $914.3 million increased 2.1% year over year but missed estimates by 0.08%. Total payers decreased 4.5% year over year to 14.5 million, whilst revenues per payer rose 6.9% to $20.58. Hinge drove growth with revenues up 27% year over year to $184.7 million. Tinder revenues declined 2.5% to $490.6 million, with payers down 6.9% to 9.3 million. Shares have added 0.6% since the earnings report, outperforming the S&P 500. The company has raised $295 million total across three funding rounds in 14 months.
Match Group has eliminated its Chief Operating Officer role, resulting in Hesam Hosseini's departure after 18 years with the company. Hosseini had been COO since 1 April 2025, following a promotion, and previously served as CEO of Evergreen & Emerging Brands. The move follows earlier leadership changes under CEO Spencer Rascoff, including the departure of President Gary Swidler and layoffs aimed at saving $100 million annually. The decision comes as the dating app industry faces burned-out users and declining popularity amongst Gen Z. Match Group recently reported first-quarter revenue of $878 million, beating estimates, but its full-year forecast of $3.41 billion to $3.54 billion fell short of Wall Street's $3.59 billion expectation. Tinder is planning its first-ever product event this month to showcase new features and future plans.