Full-Time
CAN – Customer Service Manager
Updated on 3/14/2025
Walmart
10,001+ employees
Global retail chain offering affordable products
Compensation Overview
$18.35Hourly
Junior, Mid
Company Historically Provides H1B Sponsorship
Williams Lake, BC, Canada
Primary location is 1205 Prosperity Way, Williams Lake, BC V2G 0A6, Canada.
- Age - 16 or older
- Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
- Handle customer and Associate concerns and provide guidance as required.
- Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
- Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
- Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
- Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, such as pharmacies and vision centers. Walmart's goal is to save people money and support communities, demonstrated through initiatives like vaccine administration during the COVID-19 pandemic and programs for veterans and military families.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bentonville, Arkansas
Founded
1962
Simplify's Take
What believers are saying
- Walmart's partnership with Roblox enhances brand image among younger demographics.
- Expansion of Vision Centers attracts customers seeking modern eyewear solutions.
- Immersive commerce strategy engages Gen Z and Gen Alpha, increasing customer loyalty.
What critics are saying
- Store closures in the US may lead to market share loss and customer dissatisfaction.
- Payment security vulnerabilities could damage customer trust.
- Immersive commerce strategies may not yield expected returns if demographics don't engage.
What makes Walmart unique
- Walmart's omnichannel approach integrates physical stores with a robust e-commerce platform.
- Efficient supply chain management allows Walmart to offer a wide range of products at low prices.
- Walmart's community support initiatives enhance its brand image and customer loyalty.
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Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Company News
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Walmart to close stores in the US in mass!
Hain Celestial is once again teaming up with Walmart and Feeding America to fight food insecurity.
The Ad Council, Walmart, and partners launch Love, Your Mind World on Roblox to support teen mental health.
Bedford Police worked with Walmart and other law enforcement, plus the United States Secret Service; and found Doroiman in the Richmond area, where he was arrested.