Family Services Supervisor

Family Services Supervisor – 

Children's Services Act Coordinator

Date Posted: 09/26/2025

Date Expired: 10/12/2025

Position Class Salary Range: $69,541 - $85,936 depending on experience.

Job Summary

Under limited supervision, performs administrative oversight to the Children's Services Act (CSA) program. This is a highly technical position requiring significant detailed work including fiscal oversight and processing, reading, interpreting and implementing state policy, contracts administration, auditing and overall responsibility for all Children's Services Act tasks and services in both Suffolk and Isle of Wight. This person is also staff to the Community Policy and Management Teams (CPMT) in Suffolk and Isle of Wight. This person hires, trains and supervises CSA staff.

In addition to fiscal, procurement, administrative and technical work, the person must also be able to assess client needs, facilitate groups, train public and private staff on CSA, participate on professional, legislative and judicial teams and committees, and work with vendors. This person must have a strong understanding of Evidence Based Programs related to services provision for at-risk youth and their families. Employee is also responsible for recommending services, service providers, and changes, as necessary; and for preparing various reports and statistical records. Reports to the Assistant Director of Social Services. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. This person works primarily from the Suffolk Health and Human Services building, but is also required to travel locally regularly, and potentially out of the state for conferences or critical service needs.

Essential Job Functions

· Manages, tracks and prepares reports for all CSA program expenditures to comply with both City and State budget requirements and State guidelines. Requests and documents budget supplements when necessary.

· Recommends CSA program services, service providers, and changes in service; assists with the negotiation and implementation of service contracts with private and public vendors; investigates and audits questionable fees or services.

· Works closely with all other state pool agencies to set goals and drive performance.

· Oversees the administration of the Children's Services Act (CSA) programs; develops policies and procedures.

· Conducts Quality Assurance audits and makes necessary corrections for all CSA policy, procedure and expenditures in both Suffolk and Isle of Wight. Serves as the Point of Contact for all CSA audits conducted by other bodies.

· Participates with the State and Local Advisory Team (SLAT) and the State Executive Council (SEC.)

· Recruits, hires, trains, leads and supervises CSA staff.

· Screens referrals for required information, agency staffing, eligibility criteria, and timeliness; assesses needs of clients referred, utilizing clinical information.

· Monitors implementation of service plans and results for on-going cases to determine suitability of services, utilizing clinical information.

· Communicates with Family Assessment and Planning Team and Community Policy and Management Team members, service providers, case managers, and family members.

· Documents all CSA actions pertaining to each child in care; maintains official records for each case.

· Collects and disseminates information on available services; compiles and submits fiscal and statistical reports.

· Makes oral presentations before community and civic groups pertaining to CSA programs; confers and maintains contact with professionals and professional groups to share information and maintain knowledge of trends and developments in family services issues.

· Performs other related duties as required.

Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.

Required Qualifications

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs preferred. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities.