Talent Acquisition Operations Associate

Talent Acquisition Operations Associate (External Agency Staff)

As a member of our Talent Acquisition team, you will have an immediate impact on the NFL Employee and Candidate Experience by supporting the Talent Acquisition process. You will participate in recruiting and candidate experience, from posting open requisitions, managing automated and manual interview scheduling, and onboarding new hires. This role will also provide broad support for day-to-day human resources activities and play a key role in supporting high-volume hiring for Game Day Assistants.

Responsibilities

• Own the onboarding process for Game Day Assistant new and returning hires, ensuring timely processing, documentation compliance, and strong partnership with event-day stakeholders.

• Provide a consistent and positive candidate and employee experience.

• Process HR transactions including new hires and rehires.

• Support the talent acquisition process by posting job requisitions, managing candidate workflows, coordinating automated interview scheduling, and facilitating onboarding activities.

• Leverage scheduling automation tools to manage high-volume interview coordination and resolve conflicts or exceptions with urgency and accuracy.

• Ensure confidentiality, accuracy, security, and timely maintenance of HR data.

• Maintain employee files, verify I-9s, and ensure all new hire paperwork is completed on time.

• Lead New Hire Orientation for all employee types.

• Manage communications with recruiters, HRBPs, hiring managers, candidates, and all stakeholders with urgency and attention to detail.

• Effectively use and manage tools for scheduling, hiring, documentation, and onboarding, including automated interview scheduling platforms and case management tools.

• Manage individual ticket queues within the case management tool, responding promptly to requests as needed.

• Maintain positive working relationships with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT.

• Support special projects, from tactical to strategic, as needed.
• Perform related duties as required.

Required Qualifications

• Detailed understanding of the talent acquisition lifecycle

• Experience working with Applicant Tracking Systems; Greenhouse preferred.

• Experience working with Service Now or other case management tools a plus.

• Intermediate level of experience with Microsoft Excel.

• Demonstrate organization, communication, and accuracy in all work assigned.

• Detail-oriented and deadline-driven.

• Ability to handle sensitive and highly confidential information.

• Enjoys helping others while maintaining a customer service approach and positive attitude.

• Strong communication skills, both via email and phone.

• Willing to work some overtime as needed.

• Expected to resolve scheduling changes during non-traditional working hours, as needed.

• Ability to think quickly and problem-solve resourcefully.

• Ability to learn new systems and processes quickly.

• Ability to work independently,efficiently, and proactively.

Terms /Expected Hours of Work

• Up to six plus months of anticipated engagement (Subject to change based on business needs)

• NFL employees are required to work 40 hours per week and at times, this role may require overtime (time worked in excess of 40 hours) and/or weekends. 

• FLSA non-exempt

• Please note that this job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL.

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.