Technical Partner Manager

Discover Trend

Technical Partner Manager, UK&I

Location: England

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints.

Trend Vision One™ delivers advanced threat defense techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk. 

Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.

We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.

Trend enables organizations to simplify and secure their connected world.

Position Overview

We are seeking a skilled Technical Partner Manager to join our dynamic team at Trend Micro. In this role, the successful candidate will work with our strategic partners to build, develop, and enhance their service and solution portfolio, using the Trend Micro security platform as the foundation to do so. You will serve as the primary technical liaison, guiding partners in leveraging our technology to meet their business goals.

Key Responsibilities

• Partnership Development: Establish and maintain strong relationships with partners, including delivery leads, portfolio managers, and business development teams in the Managed IT Services and Managed Security Services sectors. Understand their business needs and align them with Trend security solutions.
• Technical Expertise: Orchestrate access to technical support organisation and provide technical and architectural guidance to partners, ensuring they can effectively implement, manage and support our security platform within their service offerings.
• Training and Enablement: Alignment of partners’ training initiatives to jointly agreed goals, supporting and tracking progress of same. Matching training plans to requirements from existing or desired partner status and competencies.
• Portfolio Management: Collaborate with partners to assess and enhance their existing service portfolio and identify opportunities for differentiation and value addition based on our security solutions and services. Assist in the development of new offerings that leverage Trend technology and services.
• Performance Monitoring: Track and analyse the performance of partner-led initiatives in the context of Managed IT and Security Services. Provide insights and recommendations to optimise service offerings, service delivery and drive mutual success.
• Feedback Loop: Act as a conduit for feedback from partners to our product and development teams, ensuring that the needs of Managed IT Services and Managed Security Services partners are considered in future product enhancements.
• Market Insights: Stay up to date with industry trends, the threat landscape regulatory changes, competitive offerings in the cybersecurity ecosystem and managed services space in particular to inform partner strategy and positioning.
• Collaboration & Teamwork: You will work closely with a larger team of security professionals across the UK and Ireland, as well as the wider European partner management team.  You will share insights and best practices to drive the success of our strategic partners, engaging in regular feedback sessions, contributing to a culture of continuous improvement and innovation. This collaborative approach will not only enhance our platform offerings but also allow you to gain valuable perspectives from peers across different regions, ensuring that our solutions remain at the forefront of industry standards and client expectations. Your ability to communicate effectively and incorporate feedback will be crucial in fostering a cohesive team dynamic and achieving our collective goals.

Experience

• Education: Bachelor’s degree in computer science, information technology, business administration, or a related field preferred. Advanced degrees or certifications in cybersecurity or IT management are a plus.
• Experience: 3-5 years of experience in technical partner management, solution architecture, or a related role within the technology sector. Experience within a Managed IT Operations team in cybersecurity or Managed Security Services Provider.
• Transformation Experience: First-hand experience in transforming a channel business from reselling products to selling solutions, enhanced with value-added services.
• Technical Knowledge: Strong understanding of the cybersecurity landscape, technologies, and market dynamics particularly in the context of IT operations and managed services. Familiarity with API integrations, cloud services, and IT infrastructure is beneficial.
• Interpersonal Skills: Excellent communication and relationship-building skills. Ability to engage with diverse stakeholders and adapt messaging accordingly.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying opportunities and addressing challenges.
• Project Management: Experience in managing multiple projects simultaneously, with strong organizational skills and attention to detail.
• Service Architecture:  Experience in design, implementation and costing of managed security solutions, preferably in the area of MDR and/or SIEM/SOAR/SOC.
• Network: The candidate has an extensive network in the cybersecurity industry.
• Willingness to travel: The role requires sporadic travel activities for partner as well as internal appointments.

Why Trend Micro?

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.

www.trendmicro.com

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