Full-Time
Front Desk Agent
StepStone Hospitality
Hotel and restaurant management
No salary listed
South Portland, ME, USA
In Person
 Administrative & Executive Assistance (1) |
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- Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to follow all StepStone and hotel policies and procedures.
- Dependability.
- Flexible availability to work weekdays, weekends, and holidays.
- Ability to stand for a long period of time.
- Register and assign rooms to guests.
- Issue room keys and escort instructions to the Guest Service Agent or directly to guests.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and rates.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel reservations through all communication avenues.
- Post room, food, liquor, or telephone charges to guest bills if the interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guests.
- Deposit guest valuables in the hotel safe-deposit box.
- Use various office software accurately.
- Maintain comprehensive working knowledge of each shift, including night audit.
StepStone Hospitality is a third-party hotel and restaurant management company. It operates branded and independent hospitality properties for owners and provides property management, food-and-beverage development, operational strategy, and advisory support. Its teams serve guests while working with hotel owners, brand partners, and investment stakeholders. Property leadership is supported by revenue management, sales, finance, human resources, training, procurement, and centralized operations. Roles span hotel operations, food and beverage, sales, revenue strategy, finance, engineering, and corporate leadership.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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