Chargeback and Payment Disputes Specialist, New York, NY (Hybrid)

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Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure

Our B2B Chargeback and Payment Disputes Team is a small team of payment domain experts. The Team’s day-to-day work includes handling cases from multiple payment providers, of different payment methods and via internal or external channels, as well as cooperation with cross-functional teams and departments.  We’re looking for a highly motivated team player, a detail-oriented, organized, multitasking, emphatic, and professional Chargeback and Payment Dispute Specialist to join our team. The ideal candidate must be comfortable multitasking and an enthusiast of the payments world.

What you’ll do:

• Investigate and analyze dispute cases from internal and third-party systems
• Manage and represent chargebacks and retrieval requests
• Ensure precise and proper responses to disputes
• Correspond with customers, banks, acquirers, and other payment processors
• Update and maintain payment dispute databases daily
• Interact with different departments, including Risk, Customer Care, Reconciliation and Tech Services

What we’re looking for:

• Bachelors degree in business, or related field 
• 1+ years of experience as a Chargeback and Payment Dispute Specialist or related field
• Ability to communicate effectively (both written and verbal)
• Proficient in Microsoft Office Suite; advanced Excel preferred 
• Strong attention to detail with swift execution
• Organized, independent & detail-oriented
• Quick learner with a ‘can-do’ attitude
• SQL knowledge a plus

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership 

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus. 

The annual base salary range for this position is: $60,000 - $75,000.

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