Technical Account Manager
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
  • 3+ years managing strategic customers
  • 3+ years DevOps
  • 3+ years Agile
  • At least 1 year programming experience, such as Python
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Deep understanding of SDLC, Agile, DevOps, and JIRA
  • Ideally combined background of post-sale and sales experience
  • You have a track record of delivering value to complex enterprise customers with large employee bases
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Relevant Bachelor's degree; preference for computer science or related degrees
  • Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers
  • Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Ensure that a plan is in place with each customer for deployment, change management and adoption programs
  • Proactively nurture an ongoing customer relationship by setting up regular checkpoints and monitoring for any signs of dissatisfaction. Swiftly initiate action to resolve issues, leverage executive business reviews when necessary, and bring in external experts as needed to ensure successful execution of custom solutions
  • Track accounts to identify churn risk and work actively to eliminate that risk
  • Partner with Sales and other teams within Code Climate to develop a plan for making our product a part of each customer's core architecture
  • Simultaneously manage multiple customers who are at different points on the account lifecycle
  • Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency
  • Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
Code Climate

51-200 employees

Company Overview
Code Climate analyzes data to provide insight into engineering processes as well as provides tools to maintain quality of code.