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Credit Dispute Specialist
Posted on 2/21/2022
Phoenix, AZ, USA
Experience Level
Desired Skills
  • Knowledge of e-Oscar and related consumer dispute processes required
  • Ability to interpret payment history records, experience with Shaw Systems Spectrum preferred
  • Basic knowledge of consumer lending to ensure credit reporting is in line with the Fair Credit Reporting Act (FCRA) and Credit Reporting Resource Guide (CRRG)
  • Excellent time management and work prioritization skills
  • Attention to detail
  • Ability to thrive in a fast-paced and changing environment with ease and with minimal supervision
  • Bring a flexible mindset and positive attitude- as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
  • Strong verbal and written communication skills
  • (Internal) Proven track record of meeting and exceeding production and quality expectations
  • Ensure the accuracy and timeliness of the processing of credit disputes received through E- Oscar
  • Complete daily credit resolution tasks, and debt verifications
  • Manage the processing of credit disputes and corrections according to regulatory and business SLAs
  • Investigate internal escalations for credit reporting corrections
  • Support the Credit Reporting Analyst on work related to the full credit reporting and dispute process
  • Proactive in identifying areas of opportunity within operational processes and offers ideas and suggestions for improvement
  • Assist with other duties, as required

201-500 employees

Personal loans, cards and rewards checking
Company mission
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Company Values
  • Create - Drive innovation, try something new, build great products and deliver amazing experiences to our customers.
  • Learn - Join a diverse work environment that promotes constant learning, testing and discovery together.
  • Impact - Make a difference in the lives of millions of people by empowering them with knowledge and access to affordable credit.