Membership Representative II

Location: This is a virtual position with virtual training required for the first 4 - 6 weeks. You must be willing to travel to Elevance Health office location once a quarter (or more when designated) to be considered.

Virtual:  This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule: 8:00 am - 5:00 pm, EST from Tuesday - Saturday (off Sunday and Monday)

The Membership Rep II is responsible for enrollment, billing activities and/or maintaining assigned accounts.

How you will make an impact:

• Must be able to successfully perform all the duties of the Membership Rep I.

• Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.

• May be responsible for billing and delinquency processes for assigned groups.

• Ensures accuracy and timeliness of the membership and billing function.

• Responds to inquiries concerning enrollment processes. Maintains enrollment database.

• May order identification cards. Determines eligibility and applies contract language for each case assigned.

• Performs error output resolution for electronic eligibility and processes error discrepancy lists.  

• Maintains and reconciles premium bill, self-bill and individual billed accounts.

• Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.

• Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.

• Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.

• May be responsible for loading rates for new groups and renewal/re-class groups within the appropriate system.

• Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Minimum Requirements:

Requires H.S. diploma or GED and a minimum of 1 year relevant healthcare customer servicing experience which includes a minimum of 1 year membership experience with the company; or any combination of education and experience which would provide an equivalent background.

For candidates working in person or virtually in the below location, the salary* range for this specific position is $18.05 to $25.08. 

Locations: Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.