Full-Time

Senior Systems Support Analyst 3

Linux, Medical Imaging

Posted on 9/23/2025

Intelerad

Intelerad

501-1,000 employees

SaaS platform for enterprise imaging

No salary listed

Remote in Canada

Remote

Category
IT & Security (1)
Required Skills
ServiceNow
Postgres
Zendesk
Salesforce
Oracle
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)
  • 5+ years of experience in Healthcare IT support, with a strong focus on radiology environments
  • Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
  • In-depth knowledge of DICOM, HL7, and other healthcare interoperability standards
  • Strong diagnostic skills across application, operating system, and network layers
  • Proficiency in Windows Server environments (2012–2022), Linux systems, VMware, and storage solutions
  • Hands-on experience with SQL Server, Oracle, and/or PostgreSQL
  • Demonstrated ability to lead troubleshooting efforts and drive resolution for cross-functional technical issues
  • Strong written and verbal communication skills for technical and clinical audiences
  • Experience using ITSM tools such as ServiceNow, Salesforce, or ZenDesk
  • Solid understanding of HIPAA and cybersecurity best practices in a healthcare setting.
Responsibilities
  • Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
  • Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE, ensuring seamless data exchange across platforms
  • Collaborate with clinical stakeholders, internal IT teams, and external vendors to resolve systemic issues and improve system workflows
  • Contribute to the planning and execution of system upgrades, migrations, and patching activities
  • Develop and implement best practices for system monitoring, alerting, and performance tuning
  • Guide junior support specialists in diagnosing issues and documenting resolutions; support knowledge sharing and cross-training
  • Participate in disaster recovery strategy development, backup procedures, and testing
  • Maintain a high standard of documentation for incidents, resolutions, procedures, and known issues
  • Engage in continuous improvement of support processes and tools
  • Ensure compliance with HIPAA, FDA medical device regulations, ISO 13485, and internal cybersecurity policies
  • Collaborate with project teams to support the technical execution of new implementations or system integrations
  • Assist in the review and development of support documentation, user guides, and internal runbooks
  • Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
  • Work evening and weekend shifts as part of the regular schedule
  • Provide after-hours support as part of an on-call rotation, including holidays and weekends, for high-priority incidents.
Desired Qualifications
  • Certifications in relevant technologies (e.g., Microsoft, VMware, Cisco)
  • Red Hat Certified System Administrator (RHCSA) certification
  • Scripting/automation experience (PowerShell, Bash, Python)
  • Experience with cloud-based medical imaging solutions and telemedicine technologies
  • Fluency in additional languages (French is a strong asset)
  • Experience mentoring or training support staff

Intelerad provides a cloud-based medical imaging platform delivered as SaaS for hospitals, radiology practices, and academic centers to manage, view, and exchange medical images. Its core tools include IntelePACS for archiving and communication, InteleViewer for diagnostic viewing, InteleShare for secure image sharing, plus AI-powered workflow tools InteleOrchestrator and InteleGence to speed tasks and support diagnostics. It stands out by growing through strategic acquisitions that add cloud, zero-footprint, and interoperability capabilities, enabling connections across departments and locations at scale for nearly 2,000 customers and over 50 billion images annually. Its goal is to improve diagnostic efficiency and clinical workflows by providing a comprehensive, interoperable imaging platform for secure image management, sharing, and analysis.

Company Size

501-1,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$1.1B

Headquarters

Raleigh, North Carolina

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • GE HealthCare completed $2.3B acquisition March 18, 2026, adding $270M recurring revenue.
  • Strategic Radiology partnership quadrupled participation, tripled volumes in 2024.
  • InteleHeart launch enhances interoperability, reducing reporting time in cardiology.

What critics are saying

  • GE integration disrupts Strategic Radiology ties, causing 20-30% independent practice churn.
  • RADPAIR AI fails to deliver 30-40% gains, losing to Siemens syngo.via in 6-12 months.
  • Post-acquisition debt from Hg, TA forces cuts, eroding 30% EBITDA margin in 12 months.

What makes Intelerad unique

  • Intelerad's cloud-first IntelePACS dominates outpatient imaging, managing 50 billion images yearly.
  • InteleHeart consolidates cardiology data, histories, and reports across siloed systems.
  • AI-driven InteleOrchestrator triages workflows, boosting radiology efficiency 30-40% via RADPAIR.

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Benefits

Health Insurance

Paid Vacation

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

8%
Medical Device Network
Nov 21st, 2025
GE HealthCare to buy medical imaging software provider Intelerad

GE HealthCare to buy medical imaging software provider Intelerad. Completion of the transaction is expected in H1 2026. GE HealthCare has announced an agreement to acquire medical imaging software provider Intelerad for a cash consideration of $2.3bn (C$3.24bn). This move is intended to support GE HealthCare's objective to significantly increase its range of cloud-enabled products by 2028. Founded in 1999 in Canada, Intelerad offers products intended for cardiology and radiology. Its cloud-first solutions are used in both outpatient and inpatient healthcare environments. Intelerad's presence in outpatient care is seen as complementary to GE HealthCare's established hospital-based imaging. The combined product offerings are expected to increase customer access and provide integrated imaging solutions across various healthcare environments. Intelerad's business model is expected to expedite GE HealthCare's transition towards a software-as-a-service (SaaS) approach and to raise recurring revenue. US tariffs are shifting - will you react or anticipate? Don't let policy changes catch you off guard. Stay proactive with real-time data and expert analysis. The global market for outpatient enterprise imaging represents a growth opportunity exceeding $2bn for GE HealthCare. GE HealthCare projects that Intelerad will generate nearly $270m in revenue during the first full year following the acquisition, with around 90% of this being recurring. The adjusted earnings before interest, taxes, depreciation and amortisation margin is expected to exceed 30%. Intelerad's revenue is said to be increasing at a low double-digit annual rate and is anticipated to speed up within the combined company. Completion of the transaction is expected in the first half of 2026 (H1 2026), pending regulatory approvals and customary closing conditions. GE HealthCare plans to finance the acquisition with a combination of cash on hand and debt proceeds. GE HealthCare CEO and president Peter Arduini said: "Our acquisition of Intelerad will bring additional cloud-enabled and intelligent solutions in radiology and cardiology into our portfolio of products and extend our capabilities into outpatient networks, enabling care teams to be more efficient, improve outcomes and deliver precision care for patients globally." Evercore is acting as exclusive financial advisor and Sidley Austin as deal counsel for GE HealthCare. UBS Investment Bank is serving as the exclusive financial advisor and Skadden, Arps, Slate, Meagher & Flom as deal counsel for Intelerad. Give your business an edge with its leading industry insights. Medical Device Network Excellence Awards - The benefits of entering. Gain the recognition you deserve! The Medical Device Network Excellence Awards celebrate innovation, leadership, and impact. By entering, you showcase your achievements, elevate your industry profile, and position yourself among top leaders driving medical devices advancements. Don't miss your chance to stand out - submit your entry today!

GE HealthCare
Nov 21st, 2025
GE HealthCare to acquire Intelerad, advancing cloud-enabled enterprise imaging across care settings | GE HealthCare

Creates a fully-connected, cloud-first imaging ecosystem spanning high-growth outpatient and ambulatory, teleradiology and hospital settings Brings AI and workflow orchestration, cloud PACS, and image sharing, all in a SaaS business model, to GE HealthCare Offers attractive return profile given

Informa Markets Engineering
Nov 20th, 2025
GE HealthCare to Acquire Intelerad for $2.3B

GE HealthCare to acquire Intelerad for $2.3B. This is the second deal to cross the billion-dollar mark in medtech in a week. 'Tis the season for deals to make it across the billion-dollar mark. Earlier, Abbott Laboratories proposed the acquisition of Exact Sciences for $21 billion. Now, GE HealthCare has entered into an agreement to acquire Intelerad, a medical imaging software provider, for $2.3 billion. The deal is expected to close in the first half of 2026. This acquisition demonstrates GE HealthCare's continued commitment to cloud-enabled and AI-powered solutions across care settings and furthers the company's aim to triple its offerings of cloud-enabled products by 2028. Intelerad is a leading medical imaging software and digital enterprise workflow solutions company with a significant presence in outpatient ambulatory care settings. Its cloud-first products are designed for radiology and cardiology and extend across both inpatient and outpatient care settings. Intelerad's leading outpatient footprint complements GE HealthCare's leadership in hospital-based imaging. Together, these combined capabilities will create a more comprehensive, cloud-first, and AI-enabled imaging offering spanning diverse care settings - from large academic medical centers to rapidly expanding ambulatory networks. "As hospital and ambulatory care providers face increased demand for imaging and rising patient volumes, they are looking to simplify and unify their workflows," said Peter Arduini, President and CEO of GE HealthCare. "Our acquisition of Intelerad will bring additional cloud-enabled and intelligent solutions in radiology and cardiology into our portfolio of products and extend our capabilities into outpatient networks, enabling care teams to be more efficient, improve outcomes, and deliver precision care for patients globally. As a result, we expect to accelerate our growth in SaaS products and recurring revenues as we take another evolutionary step to grow into a healthcare solutions provider." BTIG Analyst Ryan Zimmerman wrote that the acquisition was favorable for GE HealthCare. "We think the transaction makes strategic sense for GE HealthCare as it bolsters [the company's] recurring revenue offerings," Zimmerman wrote. "Intelerad products can be bundled into larger enterprise-wide transactions for both equipment and software. As GEHC pushes to increase use of internally developed AI algorithms within Imaging, we think it will pair well with Intelerad's suite of products over time, likely accelerating adoption." Omar Ford is a seasoned journalist specializing in medical technology, healthcare innovation, and the medical device and diagnostics industry. As the editor-in-chief of Medical Device + Diagnostics Industry (MD+DI), he has earned a reputation as a leading authority in the field, offering in-depth insights into the latest trends, regulatory changes, and technological advancements shaping the future of healthcare. Omar has been a featured speaker at MD&M and MEDevice events. Omar has written for several publications prior to MD+DI. He is a former contributor at Bioworld Medtech, an online publication owned by Clarivate. He was a general assignment reporter for the Beaufort Gazette and an education and county reporter for the Griffin Daily News. He is the 2001 winner of the Judson Chapman Award from the South Carolina Press Association and the 2003 McClatchy President's Award recipient. Omar has a bachelor's degree in print journalism from the University of South Carolina. Throughout his tenure at MD+DI, Omar has covered a wide array of topics, including medical technology innovations, regulatory affairs, market dynamics, and the growing impact of artificial intelligence in healthcare. Omar is the host of the Let's Talk Medtech podcast.

Diagnostic Imaging, PC
Oct 14th, 2025
Can the Emerging InteleHeart Platform Facilitate Improved Efficiency with Cardiology and Radiology?

Can the emerging InteleHeart platform facilitate improved efficiency with cardiology and radiology? Through enhanced data interoperability and access to patient histories, the cloud-based InteleHeart may facilitate better communication and workflow efficiencies for radiologists and cardiologists. In order to reduce dependence on siloed systems, juggling of multiple platforms and repetitive manual entry, Intelerad has launched the cardiovascular platform InteleHeart, which enables access to current and previous imaging, relevant clinical history and reporting all in one place. By providing a thorough overview of a patient's cardiovascular health history, Intelerad noted the InteleHeart platform enhances efficiency with reduced reporting time and improved decision-making for personalized treatment. In a recent interview with Diagnostic Imaging, Morris Panner said InteleHeart combines cloud-based capabilities with enterprise imaging scalability and bolstered data interoperability that extends beyond the walls of a given health-care institution. "It's a cloud-based platform for very reliable and dependable workflows. You're now able to integrate data more easily. If you put data in there once, it's (available) across all settings of care and you're able to use it remotely," explained Panner, the president of Intelerad Medical Systems. For radiologists, Panner pointed out that InteleHeart is integrated with the Intelerad's radiology image sharing platform InteleShare as well as the company's InteleOrchestrator system, which leverages artificial intelligence (AI) to facilitate efficient triage and resource allocation. While data interoperability has been a longstanding challenge in radiology and the broader health care environment, Panner maintained that InteleHeart has the potential to foster easier data integration and improved access to cardiovascular history with a resulting enhanced focus on personalized patient care. "In radiology, we're super focused on the image. In cardiology, I would say you're super focused on data, and the image is part of that," noted Panner. "But what you're really trying to figure out is: 'How is (the patient) looking over time, and what interventions do I want to take, and what has been the result of those interventions?'" For more insights from Morris Panner, watch the video below.

Diagnostic and Interventional Cardiology (DAIC)
Oct 2nd, 2025
Intelerad Releases Comprehensive Cardiology Imaging Solution

Piedmont Healthcare, one of the nation's leading not-for-profit health systems, has been a long-standing partner with Intelerad through its use of the company's established cardiology offering.

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