Job Posting End Date

02-04-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.

Job Description

ESSENTIAL JOB FUNCTIONS:

Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations

Responsible for supporting all contract life-cycles

Support daily operations associated with provisioning services and contract approval processes

Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomesOther duties as assigned by management 40-45 hours per week expected.

MINIMUM REQUIREMENTS:

High School diploma or GED required.  Bachelor’s Degree (Business, Management preferred) or equivalent required.Minimum 1 year contract management, operations or relevant business experience preferred.Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement

OTHER REQUIREMENTS:

Execution of complex initiatives; requiring accuracy and attention to detailFluency across numerous business disciplines/functions. General budgeting and accounting procedures.Comprehensive Business Acumen.Conflict resolution techniques.DelegationProcess driven; emphasis on continuous improvement.Extremely organized.Demonstrated experience managing multiple markets.

Strong leadership ability.Evidence of successfully working in a “team” environmentEnhanced analytical thinking skills, concentration and strong attention to detail.Embodies AEP Energy Values.Strong service and results orientation.Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.

Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly.High-energy, drive, ambition, self-starter.

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$21.49-26.87 USD

Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and  promotion,  conditions  and  privileges  of  employment,  company  sponsored  training  programs, educational assistance,  social and  recreational  programs,  compensation,  benefits,  transfers,  discipline, layoffs and termination of employment to all employees and applicants without discrimination because of  race, color,  religion,  sex, age, national origin, ethnicity, ancestry, veteran or military  status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.