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Full-Time

Support Specialist

Hospitality, German & English speaking

Posted on 9/1/2024

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Unified cloud-based point of sale and payments platform

Consumer Software
Financial Services
Consumer Goods

Entry, Junior

Belfast, UK

Flexibility on working days and shifts, including weekends.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Previous customer service experience and/or technical support
  • Strong attention to detail with an emphasis on providing an exceptional customer experience
  • Excellent verbal and written communication skills in German
  • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Responsibilities
  • Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
  • Flexibility on working days and shifts (weekends included)
  • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Work within our customer support platforms to document, track and resolve interactions
  • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
  • Advocate and promote improvements to our products and services
  • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

↑ 0%

1 year growth

↑ 7%

2 year growth

↑ 11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Employees at Lightspeed Commerce benefit from exposure to a wide array of industries and cutting-edge technologies, enhancing their professional growth.
  • The firm's strategic investments in high-growth sectors like fintech, crypto, and digital content platforms offer substantial opportunities for career advancement.
  • Lightspeed's robust portfolio and successful funding rounds indicate strong financial health and stability, providing a secure working environment.

What critics are saying

  • The broad investment strategy may lead to overextension, potentially diluting focus and resources across too many sectors.
  • High competition in the venture capital space could impact Lightspeed's ability to secure the most promising deals, affecting its market position.

What makes Lightspeed Commerce unique

  • Lightspeed Commerce's investment strategy spans a diverse range of industries, from crypto services to B2B marketplaces, showcasing its versatility and broad market reach.
  • The firm's involvement in early-stage funding rounds, such as Beyond Odds Technologies, highlights its commitment to nurturing innovative startups from the ground up.
  • Lightspeed's global presence and participation in significant funding rounds, like Matrixport's $100M Series C, position it as a key player in the venture capital landscape.
INACTIVE