Full-Time

Support Specialist

Hospitality

Confirmed live in the last 24 hours

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Provides software solutions for retailers and restaurateurs

Enterprise Software
Fintech

Entry, Junior

Belfast, UK

Flexibility on working days and shifts (weekends included).

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Computer Networking
iOS/Swift
Customer Service
Android Development
HTML/CSS
Requirements
  • Previous customer service experience and/or technical support
  • Strong attention to detail with an emphasis on providing an exceptional customer experience
  • Excellent verbal and written communication skills in German
  • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
  • Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
  • Experience or knowledge of the Hospitality industry
  • Experience supporting a SaaS product
  • Experience supporting an iOS application
  • Computer networking experience or interest
  • Passion in technology
  • Working knowledge of Mac OS and basic knowledge of HTML/CSS
  • Hospitality experience
  • Dutch or French written and verbal communication skills
Responsibilities
  • Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
  • Flexibility on working days and shifts (weekends included)
  • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Work within our customer support platforms to document, track and resolve interactions
  • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
  • Advocate and promote improvements to our products and services
  • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a comprehensive suite of services that cater specifically to the needs of SMBs, making it easier for them to grow and succeed in a competitive market. The goal of Lightspeed is to transform global commerce by empowering small and medium businesses with the technology they need to thrive.

Company Stage

Series A

Total Funding

$2.1M

Headquarters

Amsterdam, Netherlands

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing trend of contactless payments enhances Lightspeed's payment processing capabilities.
  • Omnichannel retailing aligns with Lightspeed's unified commerce platform strategy.
  • AI-driven analytics can enhance Lightspeed's POS systems with personalized customer insights.

What critics are saying

  • Increased competition from SpotOn's enhanced restaurant POS offerings.
  • Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.
  • CANDIS's expansion into SMB financial management challenges Lightspeed's market share.

What makes Lightspeed Commerce unique

  • Lightspeed offers a unified POS platform for retail and hospitality businesses.
  • The platform integrates online and physical operations for seamless multichannel sales.
  • Lightspeed's cloud solution supports global payments and supplier network connections.

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