Full-Time
Director of Operations
Multiple Teams
Action Property Management
501-1,000 employees
HOA property management and resident services
Compensation Overview
$95k - $100k/yr
San Francisco, CA, USA
In Person
 Real Estate (1) |
|---|
- Minimum of five (5) years of progressive leadership experience in residential property management, hospitality, or related operations
- Proven experience leading multi-department teams and managers
- Strong financial acumen, including budgeting and expense management
- Exceptional communication, presentation, and relationship-management skills
- Ability to interpret and apply governing documents and operational policies
- Highly organized, strategic, and results-oriented with strong problem-solving skills
- Proficiency with Microsoft Word, Excel, PowerPoint, and property management systems
- Set and champion service standards that promote exceptional hospitality and resident satisfaction
- Oversee all day-to-day operations across onsite departments, ensuring consistent execution of service expectations
- Monitor resident feedback and operational performance metrics to drive service improvements
- Serve as a senior escalation point for complex resident and service issues
- Lead, coach, and develop department leaders and management-level staff
- Establish performance expectations, provide feedback, and support professional development
- Partner with the General Manager on workforce planning, succession planning, and talent development
- Foster a culture of accountability, collaboration, and service excellence
- Provide oversight of vendor relationships and service contracts
- Ensure vendors meet performance standards, contractual obligations, and safety requirements
- Review contracts, track renewals, and recommend service or cost improvements
- Partner with the General Manager in supporting Board relations and communications
- Lead or support preparation of Board and Annual Meeting materials, including Director’s Reports, agendas, notices, and operational documentation
- Attend Board and committee meetings as assigned and present operational updates
- Ensure operational compliance with association governing documents, including CC&Rs, Rules & Regulations, and policies
- Lead and support annual budget preparation in collaboration with the General Manager and accounting teams
- Monitor operational expenses, analyze variances, and recommend cost-effective solutions
- Review and approve invoices and expenditures within delegated authority
- Provide oversight of property systems and reporting tools, including SnapHOA, BuildingLink, Action Lists, calendars, and contract schedules
- Ensure data accuracy, consistency, and effective use of systems to support transparency and accountability
- Identify and implement process improvements to enhance efficiency and service delivery
- Ensure compliance with safety standards, policies, and regulatory requirements
- Support emergency preparedness planning and response
- Act as a senior onsite leader during incidents and emergencies
- College degree preferred; degree in Business, Hospitality, or a related field
- CMCA certification preferred
Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Irvine, California
Founded
1984
Simplify's Take
What believers are saying
- SnapHOA boosts operational efficiency and client retention rates.
- AAMC status signals nationwide professional excellence to clients.
- Dallas expansion broadens reach beyond California markets.
What critics are saying
- BBB billing complaints drive board switches to Keystone Pacific within 6-12 months.
- AppFolio's AI tools capture 20% California market share in 12-24 months.
- AB 1234 cybersecurity fines hit $500K per breach starting July 2026.
What makes Action Property Management unique
- Action Life deploys proprietary SnapHOA software for customized HOA transparency.
- Largest privately owned HOA manager in California with AAMC accreditation.
- Serves single-family homes, condos, and urban communities across multiple regions.
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People at Action Property Management who can refer or advise you
Benefits
Health Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Company News
Action Property Management leader Carla Gatza earns Global Recognition for workplace excellence. Irvine, CA - March 2026 Carla Gatza, Senior Vice President of People & Culture at Action Property Management, has been awarded a 2026 Global Recognition Award in the leadership category, highlighting her impact on workplace culture and organizational performance. The award recognizes Gatza's disciplined leadership approach and her ability to build high-performing teams through a people-first strategy that delivers measurable results. Evaluators noted her consistent execution across leadership fundamentals, including strategy, employee engagement, and ethical decision-making. A leadership model built on results. Gatza stood out among candidates by achieving top scores across all three core evaluation areas: vision and strategy implementation, the ability to inspire and motivate, and integrity in leadership. Each category received the highest possible rating, placing her among a select group of leaders recognized for comprehensive excellence. Her leadership has translated into tangible outcomes at Action Property Management, most notably in employee retention. Under her direction, the company has achieved a manager retention rate four times higher than the industry average, a significant benchmark in an industry often challenged by burnout and turnover. Redefining workplace culture in HOA Management. Within the homeowners association industry, stability at the manager level directly impacts community experience. Gatza's approach focuses on aligning talent with purpose, ensuring team members are placed in roles where they can succeed and grow. Rather than treating company values as abstract ideals, she has embedded them into daily operations as measurable standards. This structure is reinforced through ongoing feedback, mentorship, and professional development programs that support long-term career growth. Her framework emphasizes a balance of accountability and trust, creating an environment where employees are empowered while still held to clear performance expectations. From culture to community impact. The effects of Gatza's leadership extend beyond the workplace. Strong internal culture has enabled Action Property Management to deliver more consistent, reliable service to the communities it manages. In an industry where turnover can disrupt board relationships and resident experience, this level of organizational stability provides a competitive advantage and strengthens long-term community outcomes. As one award spokesperson noted, Gatza's leadership reflects a model where individuals are "trusted to lead" and motivated to perform at their highest level. Setting a new standard. The Global Recognition Awards uses a structured evaluation model to compare candidates across industries, focusing on sustained impact rather than isolated achievements. Gatza's recognition underscores a broader shift in leadership standards, where culture, performance, and people development are increasingly seen as interconnected drivers of success. For Action Property Management, the recognition reinforces a core belief: investing in people is not a supporting strategy. It is the strategy.