Gift Processing Operations Analyst

Overview

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

Our Eastern Territorial Headquarters has an opening for a Gift Processing Operations Analyst. This position will assist The Salvation Army Community Relations and Development Department (CRD) in processing lock box donations in a timely manner, maintaining records, and always striving for complete accuracy to preserve the integrity of gift data. Additionally, this person will support in the execution and administration of various other CRM related tasks as needed.

Based in West Nyack, NY this position requires approximately 35 hours of work per week and is eligible for a hybrid work arrangement (3 days onsite/ 2 days remote) after three months of employment.

Responsibilities

• Process donations as needed
• Perform other data entry and hygiene tasks as needed
• Ensure proper coding is used in the designation of donations
• Maintain data integrity
• Alert supervisor whenever data is questionable
• Prepare and upload donation files
• Think critically about data entry issues, identify them and recommend a solution
• Collaborate with legal, when necessary, to process complex donor transactions, including Matching Gifts and Donor Advised Fund donations
• Support the evolution of gift processing operations, steward donors efficiently and in a timely manner
• Produce donor-related correspondence including acknowledgements and stewardship letters
• Answer The Salvation Army donor stewardship phone line and address donor concerns as appropriate
• Work collaboratively to support campaign management operations
• Partner with Finance, IT, and Divisions to ensure continued accuracy of donor records in CRD Systems
• Partner with Finance, IT, and Divisions to troubleshoot and resolve the processing of donations that require exception handling
• Collaborate with Finance to identify and reconcile donation discrepancies
• Create and manage adjustment batch processing jobs for donation encoding errors that are identified
• Ensure timely and accurate completion of all donor processing tasks in accordance with established project timelines and cadence requirements
• Other duties as assigned

Qualifications

• Associate's degree
• 1-3 years of related experience.
• Proficiency of Microsoft applications and other software applications (Salesforce NPSP a plus but not required)

What We Offer

• Generous Medical, Dental, Vision Benefits
• TSA paid Life Insurance for Employees
• Additional life insurance options for employees
• On-site cafeteria
• Paid Time Off – Vacation, Sick, Personal days
• 403(b) retirement savings plan
• Non-contributory Pension Plan
• Professional Development
• Free, on-site Fitness Center
• Federal holidays
• Opportunities to give back and support our communities

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.