Full-Time
Product Solutions Manager
Suger
51-200 employees
SaaS platform for cloud marketplace sales
Compensation Overview
CA$75k - CA$100k/yr
Vancouver, BC, Canada
Hybrid
Hybrid role; 4 days per week in Downtown Vancouver office.
 Customer Experience & Support (1) |
|---|
- 3+ years of experience in solutions, customer support, customer-facing operations, or similar customer-facing role
- Exceptional communicator - clear and composed in writing and over video, especially when handling frustrated customers
- Stays calm under pressure and knows how to de-escalate without losing momentum
- Highly organized - comfortable managing multiple open issues simultaneously without losing context
- Comfortable in a fast-moving startup environment where processes are still being built
- Serve as the primary point of contact for customer-reported bugs, issues, and technical questions
- Triage incoming support requests: gather context, reproduce issues where possible, and prioritize by impact
- Write clear, structured bug reports and feature requests for the Engineering and Product teams
- Communicate status updates and resolutions back to customers in a timely, professional manner
- Identify patterns in recurring issues and surface them proactively to the product team
- Maintain and improve support documentation, FAQs, and internal runbooks
- Collaborate with Customer Success Managers to ensure smooth handoffs between reactive support and proactive success work
- Track all open issues and ensure nothing falls through the cracks
- Background in engineering, computer science, or a technical field is a plus, but strong communication skills matter more
- Familiarity with cloud marketplaces (AWS, Azure, GCP) or B2B SaaS billing and RevOps workflows
- Startup experience - comfort with ambiguity and a build-as-you-go mindset
Suger.io provides a SaaS platform that helps B2B teams list, transact, and co-sell on AWS, Azure, GCP, and Alibaba. It integrates with existing CRMs so referrals from cloud providers can be accepted or rejected directly within the CRM, unifying all B2B sales activities. The service is subscription-based and includes quick onboarding to cloud marketplaces, unified metering for different pricing models, and automatic upsell, with maintenance handled by Suger.io. The platform uses a developer-friendly API and thorough docs to enable onboarding in weeks, and it aims to help businesses expand sales channels and grow revenue by simplifying cloud-marketplace operations.
Company Size
51-200
Company Stage
Series A
Total Funding
$18.6M
Headquarters
San Francisco, California
Founded
2022
Simplify's Take
What believers are saying
- Suger quadrupled ARR in 2024, reaching 200 customers like Snowflake and Intel.
- Customers tripled transaction volumes and boosted contract values 140% via Suger.
- Suger processes $6B transactions, up 17x, after $15M Series A in February 2025.
What critics are saying
- AWS native AI quote-to-cash tools erode Suger's automation by Q4 2026.
- Snowflake enhancements capture in-house transactions from Suger's customers by mid-2027.
- CloudEagle triples to 600 customers, stealing ISVs with aggressive pricing in 2027.
What makes Suger unique
- Suger integrates CRM systems for direct referral acceptance on AWS, Azure, GCP, Alibaba.
- Suger provides unified metering and automatic upsell across multiple cloud marketplaces.
- Suger's developer-friendly APIs enable marketplace integration in weeks.
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Hybrid Work Options
Company Equity
Growth & Insights and Company News
6 month growth
↓ -5%1 year growth
↓ -4%2 year growth
↑ 3%That's why Suger Inc. has partnered with Sela to launch LaunchPoint, a purpose-built program designed to help ISVs succeed in the cloud marketplace economy.
Suger.io, the API-first platform helping high-growth software companies transact on cloud marketplaces, announced the successful completion of its $15 million Series A funding round led by Threshold Ventures with participation from existing investors Craft Ventures, Intel Capital, and Y Combinator.
Discover how Suger raised $15M in Series A funding to revolutionize cloud marketplace workflows with AI-powered automation, boosting deal volume and contract value for 200+ customers.
Suger.io, the API-first platform helping high-growth software companies transact on cloud marketplaces, announced today the successful completion of its $15 million Series A funding round led by Threshold Ventures with participation from existing investors Craft Ventures, Intel Capital, and Y Combinator.
By joining forces with Fractivo, known for their strategic cloud partnership and go-to-market expertise, Suger Inc. is combining strengths to deliver unparalleled value to its customers.