Intake Coordinator

Primary function is to facilitate the intake referral process, coordinate care with the interdisciplinary team and the referral source

Job Qualifications:

• Education: High diploma or equivalent; LVN license highly preferred.
• Experience: At least one year of experience is preferred, working in a health care related industry.
• Knowledge and Skills: Must be able to read and write in English and follow instruction; Employee should possess reasonable knowledge in computer systems; Able to communicate well both verbally and written
• Transportation: Reliable transportation and valid and current auto insurance.

Environmental and Working Conditions:

Works in a routine office environment. Noise level may be moderately high, ability to work a flexible schedule and extended hours. Ability to travel locally and some exposure to inclement weather. Possible exposure to toxic materials, toner, etc.

Physical and Mental Effort:

Prolonged sitting and some standing required. Occasional need to lift, pull, carry and push items weighing up to fifty pounds. Requires working under some stressful conditions to meet deadlines. Requires the potential facilitating of patient/family individualized needs under time constraints. Requires hand-eye coordination and manual dexterity. Required problem solving skills.

Essential Functions:

• Understands and exhibits Traditions Health Care Mission Statement

• Understands and exhibits Traditions Health Care Core Values

• Coordinate/Communication the routine office environment under the guidance of the DON

• First responders to phones- Ensuring phones are answered and calls are directed professionally and efficiently to appropriate staff while maintaining a pleasant and helpful demeanor.

• Referral Intake- Coordinate and communicate all aspects and processes of new admissions, to include DME coordination in a timely manner.

• Verifies Insurance benefits and documents in notes section of the patient’s chart. Additionally per certify initial insurance coverage; enters patient information regarding authorizations/coverage approval.

• Follow-up coordination for all referrals and maintain detailed comprehensive documentation in EMR

• Follow-up customer service calls for referrals and patients

• Monitor and Schedule visits Nursing and other disciplines, as needed for patient in EMR

• Process Plan of Care, physician orders and communication notes in a timely manner

• Provide effective communication to patient/family, team members, and other health care professionals and maintains confidentiality.

• Provide excellent customer service to patients/family, team members and other health care professionals

• Report and monitor compliance of policies and procedures according to Medicare guidelines and Company policies.

• Demonstrate commitment, professional growth and competency.

• Provide computer support and data entry

• Complete all other duties as assigned in a timely manner

• Other job duties as assigned by supervisor

Benefits & More:
Traditions Health is highly invested in not only your overall health, but also your future. This is reflected in the benefits we provide and the opportunities we make available to our employees. Benefits for eligible employees include:

• Full range of health insurance-medical (BCBS with 3 medical plan options), dental & vision.
• Health Savings Account with employer contribution
• Company sponsored life insurance
• Supplemental life insurance
• Short and long-term disability insurance
• Accident & Critical Illness
• Employee Assistant Program
• Generous PTO (that increases with your tenure)
• 401(k) Retirement Plan with Employer Match
• Mileage reimbursement
• Continuing education opportunities

Traditions’ Health aspires to maintain a market competitive, internally equitable, and performance-based rewards program in order to attract, retain, and motivate employees. This philosophy includes to pay commensurate with experience, skills, competencies, and individual performance.

Equal Employment Opportunity:

Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.