Full-Time

Customer Onboarding Manager

Dach

Posted on 9/9/2024

Deel

Deel

5,001-10,000 employees

HR platform for managing global workforces

Data & Analytics
Consulting
Enterprise Software

Junior, Mid

Remote in UK

Flexibility of remote work, including WeWork access where available.

Category
Project Management
Strategy Development
Business Development
Business & Strategy
Requirements
  • 2+ years in a customer onboarding or implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
  • Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
Responsibilities
  • Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
  • Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  • Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  • Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

Company Stage

Late Stage VC

Total Funding

$660.4M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

0%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Deel's acquisition of Assemble enhances its HR platform capabilities.
  • Partnership with dLocal expands Deel's reach to 15 new countries.
  • Deel's $650 million funding highlights strong market position and growth potential.

What critics are saying

  • Rapid expansion may lead to integration challenges and cultural misalignment.
  • Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
  • Zellis' AI-powered platform may intensify competition in the UK and Ireland.

What makes Deel unique

  • Deel integrates contracts, payments, and taxes into a single interface.
  • Deel offers comprehensive HR solutions for managing international workforces.
  • Deel's platform supports local payroll processing and compliance monitoring.

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Benefits

Remote Work Options

Stock Options

INACTIVE