Simplify Logo

Full-Time

Customer Onboarding Manager

Dach

Posted on 9/9/2024

Deel

Deel

1,001-5,000 employees

Global HR platform for hiring and payroll

Junior, Mid

Remote in UK

Category
Project Management
Business Development
Business & Strategy
Requirements
  • 2+ years in a customer onboarding or implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
  • Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
Responsibilities
  • Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
  • Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  • Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  • Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Deel is an all-in-one HR platform that simplifies global team management, offering solutions for global hiring, HR, and payroll in one system. It enables businesses to hire contractors and employees worldwide, streamline HR processes, and consolidate payroll, while ensuring compliance.

Company Stage

Series D

Total Funding

$679.1M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

65%