Full-Time
APR Technical Lead
Centuria Financial Group
No salary listed
Alexandria, VA, USA
In Person
Category
 IT & Security (1) |
|---|
Required Skills
Risk Management
Requirements
- Proven experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than 10,000 users.
- Provides Tier 2 management to include call management, accounts management, reporting and workforce management.
- Experience with management of Service Level Agreements.
- Holds ITIL Certification. Holds 1 or more Microsoft Certifications (MCSE or similar).
- Fifteen (15) years of IT experience with at least (10) years’ experience in a management position or equivalent combination of education and experience.
- BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent
Responsibilities
- Responsible for overall project management of complex, multi-task IT contracts.
- Plans, organizes and manages groups of employees engaged in various technical duties.
- Provides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources; coordinates approved contract
- Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production;
- Provides the customer representatives the status and activities of personnel covered under contract
- Responds to administrative or technical requests from the customer representative
- Applies continuous evaluation and control measures; works without supervision.
- Liaising with team members, management, and clients to ensure assigned tasks are completed to standard.
- Identifying risks and forming contingency plans as soon as possible.
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
- Keeping up to date with industry trends and developments.
- Provides deliverables, including presentations to the relevant stakeholders.