Senior Systems Engineer

Job Description

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Systems Engineer (multiple openings) in New York, New York to:

• Architect, plan, and migrate legacy video conference infrastructure to the cloud.
• Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces.
• Provide engineering support for live events using Microsoft Teams Live Events.
• Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes.
• Support telephony infrastructure for softphones and desk phones for end-users.
• Perform proof-of-concept (POC) tests and validation on new and emerging UCaaS and AV technologies.
• Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs.
• Establish global relationships and ensure regional handoffs are performed for escalated issues.
• Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams and MTRs.
• Create design documents, wikis, and how-to instructions.
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems.
• Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures.
• Position reports to the New York, New York office and may allow for partial telecommuting.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Qualifications

Basic Qualifications:

Employer will accept a Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, Broadcasting & Communications, or a related field, and 5 years of experience in the job offered or in a Systems Engineer - related occupation.

Position requires experience in the following:

1. Telecommunication like E911 and SBC;
2. Advanced Microsoft 365 Services;
3. Scripting and automation experience in PowerShell;
4. Integrating with third-party apps using APIs or connectors;
5. UCaaS (MS Teams) and AV industry;
6. Planning, architecting, and deploying Microsoft Teams and MTRs in a large enterprise;
7. Security implications and network dependencies for Microsoft Teams, MTRs, and Azure;
8. Routing, switching, QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments;
9. Analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation;
10. Analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills;
11. MS-700 Certification;
12. Power BI and Azure Dashboard;
13. Deploying Microsoft Teams Rooms, Zoom Rooms, and Webex Rooms; and
14. Microsoft Teams Live Events.

Additional Information

Worksite:New York, New York

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $150,550.00 to $190,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.