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Technical Writer
Posted on 5/10/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
HTML/CSS
Operating Systems
Salesforce
UI/UX Design
Wordpress
Writing
SolidWorks
Requirements
  • 2 years of technical writing experience or equivalent
  • Bachelor's Degree
  • Excellent written and verbal communication skills; ability to explain concepts simply and clearly
  • Excellent editing skills (and application of grammar)
  • Ability to work well in a fast-paced remote environment, both independently and as part of a team
  • Demonstrate empathy for our users
  • Solid understanding of Windows operating systems (i.e., folder hierarchies, installing and uninstalling programs and drivers, etc.)
  • Experience working in WordPress or other CMS platforms
  • Familiarity with Microsoft Manual of Style and/or writing guidelines in general
  • Experience and/or familiarity with HTML, CSS, and XML
  • Support a positive and open culture; be comfortable with collaboration and giving and receiving constructive feedback
Responsibilities
  • Write, format, edit, review, and publish customer-facing support content
  • Apply a deep knowledge of written voice, tone, and style to all content, consistent with brand guidelines
  • Collaborate across teams to ensure the timely release of Support notices, release notes, and other important customer-facing content
  • Monitor internal chat systems (Slack) for potential issues with Support site, and suggestions for improvements from other teams
  • Resume
  • Writing sample (ex. portfolio, webhelp, short-form support articles, hardcopy manuals, etc
  • Optional: A cover letter that reflects your personality and specific interest in this role and Bluebeam
Desired Qualifications
  • Experience in WordPress and/or Salesforce Communities and Knowledge
  • Previous Customer Service experience. While not interfacing with them directly, our team is ultimately a customer-facing team. Understanding the needs of our customers is an important part of managing a website that serves them best
  • Knowledge of and/or exposure to Help Authoring Tools (i.e., Madcap Flare, Adobe FrameMaker, etc.)
  • Experience and/or familiarity with UX design
  • Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks
  • Experience working within the AEC (Architectural, Engineering, and Construction) industry
  • SaaS experience
  • Localization familiarity and/or experience
  • Experience with analytics/metrics
Bluebeam, Inc.

201-500 employees

Construction solutions
Company Overview
Bluebeam empowers people to advance the way our world is built. Their innovative markup and collaboration solutions save teams time and money—and improve the lives of design and construction professionals everywhere.
Benefits
  • Generous annual bonus potential for all full-time employees
  • 401(k) savings plan, pre-tax and ROTH options, with generous company match for all full-time US employees
  • Access to financial advisors and educational presentations
  • 100% Employer Paid medical & dental premiums for employees and a generous contribution toward dependent(s) premiums
  • Low-cost vision care
  • Telemedicine services, Employee Assistance Programs, FSAs and HSA
  • Employer Paid Short Term and Long Disability plans
  • Employer Paid Life Insurance coverage for all full-time US employees
  • Pet Insurance
  • Identity Protection and additional value add options
  • Generous paid time off programs (PTO and Sick time)
  • 10+ company-paid holidays (depending on country)
  • Six weeks of paid New Parent Leave for all full-time US employees
  • Comprehensive onboarding program
  • LinkedIn Learning, management training and development seminars
  • Tuition reimbursement programs
  • Wellness events and programs
  • Discounted ClassPass memberships
  • Plentiful snack and beverage selection in all office locations
  • Paid time off to participate in Community Service
  • Annual “End of Year Party” for all locations
  • Employee Perks programs