Full-Time
IT Helpdesk
Posted on 8/15/2025
BTI Solutions
51-200 employees
Talent matching for jobs and opportunities
No salary listed
Kokomo, IN, USA
In Person
 IT & Security |
|---|
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience
- Must be willing to travel up to 10 % of time
- 8am – 5pm working hour
- Sometime, Need to work at night and Saturday and Sunday If it is required
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
- Android mobile in corporation experience is a plus
BTI Solutions connects talented individuals with great companies to create new opportunities that help people reach personal and business goals. It uses its combined experience to match the right person to the right job, guided by integrity and a commitment to excellence. The approach emphasizes collaboration and empowerment, aiming to build stronger teams and lasting impact for both candidates and employers. The goal is to enable people and organizations to grow by creating meaningful, well-suited placements.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Richardson, Texas
Founded
2006
Simplify's Take
What believers are saying
- EV charging demand surges with America's infrastructure evolution.
- No-extra-cost consulting reduces client payroll and tax burdens.
- Proven telecom deployment experience supports network expansions.
What critics are saying
- 4G/LTE sunsets end Sprint-like telecom staffing revenue now.
- TEKsystems captures 40% more AT&T/Verizon contracts immediately.
- FCC 5G mandate internalizes telco roles, slashing billings 70%.
What makes BTI Solutions unique
- BTI Solutions delivers DC/AC power solutions for EV charging infrastructure.
- Headquartered in Richardson, Texas, with 50+ years in power technology.
- Custom built-in backup solutions for information networks and buildings.
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Benefits
Hybrid Work Options