Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter’s.

How you’ll make an impact:

As a Workforce Management Specialist on the Retail Store Operations team, you will contribute to store labor optimization by maintaining and improving operations via the workforce management system. This involves analyzing current configurations, proposing enhancements, conducting tests, and collaborating with internal partners to implement updates and gather feedback. You will also contribute to store training and communication and support our field leaders and their teams as a subject matter expert in workforce management.

• 50%: Maintain a productive retail store workforce by:
  • Managing and testing WFM updates, as well as communicating process changes to impacted retail field users
  • Performing ad hoc workforce reporting and analysis to support payroll budgeting and process updates
  • Maintaining labor standards and WFM entry of standards for proper payroll distribution
  • Working closely with the WFM vendor to maintain a consistent process for application improvements
  • Leading the internal testing of WFM updates, providing feedback to the vendor, as well as ensuring communication of changes to impacted retail field users
  • Communicating with the WFM vendor regarding defect identification and issue resolution
  • Working with internal teams to communicate changes to processes and/or user interface changes
  • Being a functional expert in the Workforce Management System and identify opportunities for enhanced functionality
• 25%: Facilitate Change Management for retail store teams:
  • Evaluate, edit, and maintain WFM training materials and procedures for field teams
  • Create, edit, and maintain WFM knowledge base materials for Home Office partners
  • Present proposed updates to the WFM system to business partners and leaders and leading execution of approved changes
  • Work closely with store and field leadership to solicit feedback, train field teams, and update impacted policies/processes
  • Be the primary contact for field leadership for escalation of workforce management issues, concerns, and change requests

• 25%: Provide meaningful recommendations for updates using data:
  • Assist with payroll forecasting and modeling to meet budgetary commitments
  • Analyze data surrounding WFM usage, engagement, and compliance to provide insight and store-level perspective to business leaders
  • Analyze data surrounding updates to the WFM system and communicate findings to business partners

We’d Love to hear from you if:

Must have:

• 2-4 years of experience with a Workforce Management system as a managing administrator or advanced end-user in charge of budgeting and labor distribution
• Working knowledge of retail practices and procedures
• Excellent verbal and written communication skills, strong analytical skills, and a collaborative approach to problem-solving
• Ability to be persuasive with details, facts and supporting data
• Ability to demonstrate retail store standard operating procedures pertaining to a WFM system

Preferred skills and experience:

• Bachelor’s Degree in a related field preferred
• 2-4 years of retail store experience preferred

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.