Account Executive

What You'll Be Doing:

• Acquire new customers across Australia and New Zealand through prospecting, networking, and targeted outreach (~60%)
• Manage a portfolio of existing accounts, ensuring strong renewals and driving expansion opportunities through upsell and cross-sell. (~40%)
• Own the full sales cycle: prospecting, discovery, solution positioning, negotiation, and closing
• Develop strong relationships with C-level stakeholders in biotech, academia/research institutions, fine chemicals, manufacturing and more
• Leverage customer case studies and success stories to accelerate adoption of Patsnap’s SaaS solutions
• Collaborate with colleagues across ASEAN to share insights, strategies, and best practices
• Improve the performance of our clients' IP and R&D workflow in a client-centric manner
• Adopt a data-driven approach of sales funnel management and account management with accurate forecasting
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Conduct customer onboarding meetings and quarterly business reviews
• Analyze your territory and convert opportunities into growth. Exceed sales targets and KPIs consistently
• Manage and convert the pipeline with accurate reporting
• Keep up to date with all major product updates for the ability to articulate their value to our clients

About You:

• 1-3 years of sales and/or account management experience with customers in the Australia region
• Possess strong communication, presentation, and leadership skills
• Strong local network within universities, research institutions, biotech, or fine chemicals in ANZ (preferred)
• Educational background or professional experience in intellectual property/manufacturing/engineering (preferred)
• Account management experience in handling large volumes of accounts is a plus
• Proven track record of performance in past account management and expansion positions
• Experience in enterprise SaaS sales is a plus
• You are self-motivated, curious, adaptable, and proactive thrive working in an innovative and fast-paced environment and have sense of ownership
• You are a team player with experience working with various internal and external stakeholders

Our Values:

• Integrity: We hold each other accountable for our actions
• Leadership: We lead by example and inspire each other to reach for new heights
• Openness: We are open and honest and share our ideas with care and consideration
• Growth: We are lifelong learners who aspire to improve each day
• Innovation: We seek out new ways to solve problems
• Customer: Our customer is at the center of everything we do. Their success is our success