Full-Time
Customer Service Representative 4
Warehouse
Updated on 8/9/2026
Finning
5,001-10,000 employees
Largest Caterpillar heavy equipment dealer
No salary listed
Edmonton, AB, Canada
In Person
 Customer Experience & Support (1) |
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- A high school diploma or equivalent is required.
- A minimum of 3 to 5 years of experience in warehousing, distribution, logistics, customer service, or a related field is required.
- Strong verbal and written communication skills are required.
- Excellent organization, time management, and attention to detail are required.
- The ability to prioritize multiple tasks in a high-volume, fast-paced environment is required.
- A strong customer service mindset with a proactive, solution-focused approach is required.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, is required.
- Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages.
- Provide timely, accurate information and solutions to customer questions and concerns.
- Investigate issues, identify root causes, and coordinate with internal teams to resolve them.
- Record and communicate customer requests, feedback, and concerns to appropriate departments.
- Build and maintain strong customer relationships through proactive communication and follow-up.
- Coordinate with shipping and warehouse teams to meet committed delivery dates.
- Keep customers informed on the status and progress of their parts orders.
- Support warehouse operations by assisting with hold-until-complete orders.
- Participate in daily and weekly customer service meetings and operational briefings.
- Track shipments and orders with third-party transportation providers.
- Arrange courier pickups and transportation for customer orders.
- Prepare and complete shipping documentation and paperwork.
- Experience working in heavy equipment, transportation, industrial, oilfield, or related industries.
- Previous experience as a Parts Technician, Mechanic, Service Advisor, or similar role.
- Experience using warehouse management or enterprise resource planning systems.
Finning International is a global distributor of heavy equipment and related services, with a focus on Caterpillar machines. It sells new and used Caterpillar equipment, provides parts, maintenance, and repairs, and offers fleet management and rental options through an extensive service network. The company works by partnering with Caterpillar to supply and support customer operations across Canada, South America, and the United Kingdom, backed by a large parts and service ecosystem, field technicians, and financing options. Finning differentiates itself through its long-standing relationship with Caterpillar, a broad geographic footprint, a scale of parts and service availability, and decades of experience serving customers in the heavy equipment sector. Its goal is to help customers maximize uptime and productivity by delivering reliable equipment, ready parts, skilled maintenance, and after-sales support at scale.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Vancouver, Canada
Founded
1933
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Simplify's Take
What believers are saying
- Q2 2026 revenue hit C$3.13 billion, Finning’s first quarter above C$3 billion.
- June 30, 2026 backlog stayed at C$3.8 billion, up 22% since December 2025.
- Finning’s Cannock Rebuild Centre of Excellence opened in 2026, capturing used-equipment demand.
What critics are saying
- Q2 2026 free cash flow was only C$15 million after inventory funding.
- Finning booked C$16 million South America severance in Q1 2026 restructuring, signaling margin pressure.
- Mining and power backlog concentration exposes earnings to commodity capex cuts and Caterpillar allocation shifts.
What makes Finning unique
- Finning is Caterpillar’s largest dealer, spanning Canada, Chile, Argentina, Bolivia, UK, and Ireland.
- Its rebuild-and-ready model monetizes Cat equipment lifecycles through certified rebuilds, inspections, and major repairs.
- Product support drove nine straight quarters of growth, cushioning cyclicality in new equipment sales.
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Benefits
Hybrid Work Options
Pension
Employee Stock Purchase Plan
Health Benefits
Health Insurance
Dental Insurance
Short-term Disability
Long-term Disability
Stock Options
401(k) Retirement Plan
401(k) Company Match
Family Planning Benefits
Fertility Treatment Support
Permanent
Company News
Finning International reported second quarter 2026 revenue of C$3.1 billion, up 20% year-over-year and exceeding C$3 billion for the first time. The Vancouver-based company posted earnings per share of C$1.22, up 21% from the prior year's adjusted EPS of C$1.01. Product support revenue increased 11% across all market sectors, marking the ninth consecutive quarter of year-over-year growth. New equipment sales drove growth across all regions, whilst product support expanded particularly in Canada. EBIT reached C$249 million with an 8.0% margin. The company's equipment backlog stood at a record C$3.8 billion at quarter-end, up 22% from year-end 2025, driven by strong order intake in mining and power sectors. Free cash flow generated C$15 million as increased collections offset working capital investments.
McPhillips invests in Cat(R) mini excavator fleet in strategic alliance with Finning. McPhillips is currently working on site at Finning headquarters in Cannock, Staffordshire, as the delivery partner responsible for constructing a new workshop. Due to complete later this year, the 1,230 m^2 Rebuild Centre of Excellence will provide purpose-built facilities for Cat Certified Rebuilds, inspections and major repairs as more customers look to extend the life of existing fleets. McPhillips has already put one of its new machines, a Cat 308 Mini Excavator, to work on the scheme with a further three Cat 305 Mini Excavators delivered to the Shropshire-based firm. Designed to be compact yet powerful, the machines offer the reliability and performance needed to navigate a range of complex job sites across the construction industry. Helen Day, Product Manager at Finning UK & Ireland, said: "Connecting customers with the machinery that supports their ambitions is very important to Earthmovers Magazine. There is a clear synergy between the efficiency and sustainability goals of both McPhillips and Finning. "McPhillips is a forward-thinking company and relies on a modern fleet of plant equipment to meet the demands of its schedules. The versatility and agility offered by the Cat 308 and 305 models mean they are real assets to construction companies working with a diverse range of clients. "With multi-functioning performance, they are ideal for manoeuvring across work sites, easy to transport and offer low operating costs. In terms of efficiency, the lift and dig capabilities help to power through jobs while in-built sustainability features support lower fuel burn, emissions and noise. This investment by McPhillips will bring multiple long-term benefits to its operations." Cat mini excavators from 5-10T are designed to support Ease Of Use software packages to enhance safety, accuracy and productivity. These assist operators in controlling the machine to optimise performance and simplify operation. The cab supports a healthy working environment with air conditioning, comfortable seat and adjustable wrist rests, while the control display includes a Next Generation Monitor for easy to read information and customisable preference settings. Neil Surridge, Site Manager at McPhillips said: "The new machine has been one of the most valuable pieces of plant on this project, allowing operators to work confidently in restricted areas. Its reliability, precision, and versatility have been essential in keeping the build moving smoothly and safely." McPhillips works across a variety of sectors with clients including local authorities, businesses, housebuilders, highways agencies and retailers. Paul Inions, Managing Director of McPhillips, said efficiency through collaboration was essential for continuous improvement. He said: "Earthmovers Magazine is committed to being at the forefront of environmentally low impact construction. Investing in its fleet not only means Earthmovers Magazine has equipment that produces the most efficient output in terms of sustainability, it also means Earthmovers Magazine has reliable access to the right machines for the job at hand. "Earthmovers Magazine deliver projects that meet the highest standards and partnering with Finning on its new workshop it is clear to see Earthmovers Magazine share the same goals of having a positive impact and making a meaningful difference through the way Earthmovers Magazine work. "It was a very natural next step to strengthen our partnership further through the addition of Cat machinery to our fleet."
Finning International, which sells and services heavy equipment across Canada, Chile, the UK and Argentina, is trading below its estimated intrinsic value based on cash flows. The company has a market capitalisation of CA$13.35 billion and generates revenue of CA$10.64 billion. Definity Financial is trading at CA$67.91, significantly below its estimated fair value of CA$101.13 based on discounted cash flows. The property and casualty insurer's earnings are forecast to grow at 21.7% annually, outpacing the Canadian market's 10.7% growth rate. However, recent results showed net income declining to CA$63.9 million from CA$92 million year-on-year. The Canadian market has demonstrated resilience, with 2026 TSX earnings growth revised higher despite geopolitical challenges, supported by strong energy and materials sectors.
Finning International has reported first-quarter 2026 results with revenue of C$2.5 billion, net income of C$121 million and basic earnings per share of C$0.93, alongside record adjusted EPS. The company achieved its eighth consecutive quarter of product support growth. The Board approved a 7.4% dividend increase to C$0.325 per share, marking 25 consecutive years of dividend growth. The increase reflects management's confidence in Finning's cash generation capabilities and long-term operations. Whilst earnings remain strong, investors should note that rising inventories and power project costs could pressure cash flow. Simply Wall St Community members value Finning between C$60.89 and C$101.11, with the company's narrative projecting C$11.8 billion revenue and C$767.4 million earnings by 2029.
Equipment rental strong for Finning in first quarter. Total revenue for Finning International was CDN $2,501 million, compared to $2,450 million in the first quarter of 2025. May 13, 2026 Finning, the world's largest Caterpillar dealer, posted equipment rental revenue of CDN $81 million in the first quarter of 2026, compared to $72 million in the first quarter of 2025, a 12.5 percent increase. Total revenue for Finning International was CDN $2,501 million, compared to $2,450 million in the first quarter of 2025, a 2.1-percent increase. New equipment sales totaled $800 million compared to $835 million in the year-ago quarter, a 4.2-percent decline. Product support revenue was $1,531 million compared to $1,441 million in the year-ago quarter, a 6.2-percent increase. "We are pleased with another quarter of strong product support revenue led by double digit growth in Canada, disciplined cost and capital management, and proactive capture of growth opportunities in the power & energy and rental markets," said president and CEO Kevin Parkes. "Through the combination of supportive business activity and its team's thoughtful execution, Rermag achieved $1.02 in adjusted earnings per share this quarter, which marked a record for Q1. Meanwhile, its equipment backlog reached $3.8 billion at the end of March, bolstered by its recent strategically important equipment orders from mining customers in Argentina and Canada. "Its UK and Ireland business consistently demonstrates resilience and as its South America business navigates a moderated growth environment over the near term, Rermag is proud to see its Canada business carrying forward the baton of growth with refreshed business momentum across all market sectors while carefully managing cost and capital levels to support this accelerated growth. "Our board approved an increase in our quarterly dividend by 7.4 percent to $0.325 per share, marking our 25th consecutive year of growth. This increase is well-supported by our transformed earnings capacity and demonstrates our strong commitment to returning capital to shareholders. Looking ahead, we remain confident in our strategy and focused on execution to maximize product support, strengthen full-cycle resilience and prudently grow our used, rental and power & energy businesses." Finning, headquartered in Vancouver, has operations in western Canada, Chile, Argentina, Bolivia, United Kingdom and Ireland. Editor. Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine's editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry's largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry's first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he's not traveling to cover industry events. Download the 2025 RER 100. Learn about the 100 largest rental companies in North America ranked on the basis of rental volume.