Support Specialist

Posted on 5/30/2023

Locations

Salt Lake City, UT, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

This role is required to be located within the greater Salt Lake City area
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a elegant and tactful way
Strong communication and writing ability
Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Identify, reproduce, and document bugs for the engineering teams
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation

Desired Qualifications

Bachelor's degree
FinTech experience
Prior experience in a customer facing role, ideally in a support function
You currently hold or have recently held a Series 7 and/or 63 securities license
Opportunities for over time

Why join us

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to enterprise leaders.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you’ll do

At Brex we deeply value high quality Customer Experience and view it as necessary to our success. As a Support Specialist for Brex, your goal is to make our customers happy and productive, to work collaboratively with sales, product, and engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Identify, reproduce, and document bugs for the engineering teams
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation

Requirements

This role is required to be located within the greater Salt Lake City area
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a elegant and tactful way
Strong communication and writing ability
Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Bonus points

Bachelor’s degree
FinTech experience
Prior experience in a customer facing role, ideally in a support function
You currently hold or have recently held a Series 7 and/or 63 securities license
Opportunities for over time

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

501-1,000 employees

Website

Credit cards & financial services for startups

Company Overview

The Brex mission is to reimagine financial systems so every growing company can realize their full potential. The company is building the financial OS to integrate the services and software startups need as they grow.

Benefits

Self-care. Health, dental, and vision; One Medical; Spring Health mental wellbeing; Calm membership.
Money. Competitive compensation with a biannual merit cycle, equity, 401(k) plan, and more.
Rest. Unlimited PTO if full-time, paid holidays, company weeks off, and parental leave.
Freedom. Remote-first, team and company offsites, monthly stipend, and one-time office setup budget.

Company Core Values

Dream big
One Brex
Inspire customer love
Ownership
Growth mindset
Impatient optimism