About Us

Barkbus is the nation’s premier mobile dog grooming company. We are dog-loving creatives and entrepreneurs using a tech-driven startup approach to disrupt and modernize the industry. Driven by our mission to bring convenience and luxury to pet parents, we’re proud to have nearly 200 vans on the road in California, Arizona, Colorado, Texas, Georgia, North Carolina, and Virginia. We have no plans to slow down our expansion and would love for you to join us in building the next modern national pet brand!

About This Role

Simply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Grooming Operations Manager (GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Pet Stylists within your designated territory. The GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day. 

The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory.  You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.

Role & Responsibilities

• Accountable for team performance of 20+ Pet Stylists including but not limited to attendance, productivity, rebooking, and customer experience.

• Leverage data and operational metrics to assess performance, identify trends, and implement improvements that drive key business outcomes.

• Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.

• Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.

• Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected.

• Prioritize ongoing training, development, and engagement for Pet Stylists.

• Develop and maintain productive relationships with internal cross-functional teams.

• Embody the Barkbus core values and ensure Pet Stylist accountability towards them.

• Other engaging ad-hoc duties and projects may be assigned.

Who You Are

• You are relentless. You have the determination and grit to keep working on a problem as new challenges emerge while maintaining the flexibility to adjust plans or strategies as needed.

• No task is too big or too small. You don’t hesitate to get in the weeds and work at the lowest level of detail, but you’re just as comfortable thinking long-term and big-picture.

• Thoughtful attention to detail. Every action you take is driven by a strategic plan that helps dictate your decisions.

Qualifications & Experience

• Must be both a people and dog lover!

• Minimum 5 years of experience leading teams with at least 2 years leading teams of 10+ employees.

• Strong proficiency in Excel/Google Sheets, with demonstrated experience using data to track KPIs, optimize operations, and inform strategic decision-making.

• Experience working in a dynamic and fast-paced startup environment.

• Experience with performance management of employees.

• Business acumen, knowledge of managing P&L and business growth.

• Ability to quickly learn and become proficient with company tech systems.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to adapt to the needs of a changing and growing organization.

• Pet or mobile service-related experience is a plus.

Compensation & Benefits

• Base salary starting at $90K.

• Annual bonus target of 10% base salary.

• Stock options upon required tenure.

• Comprehensive medical, dental, and vision insurance.

• Retirement Savings Plan to support your future.

• Pet Insurance to keep your furry friends healthy.

• Monthly cell phone stipend to stay connected.

• ClassPass membership to support your fitness and wellness goals.

Equal Opportunity

Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.