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Director – ICHRA Operations

Enrollment & Carrier Relations

Posted on 6/28/2024



201-500 employees

Offers no-deductible health plans for employers

Financial Services

Senior, Expert

Remote in USA

Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
  • 5+ years of operating experience in the individual health insurance market
  • Experience creating automated enrollment processes
  • Proven experience developing business partnerships
  • A high degree of comfort and familiarity with tools and technology
  • Proven ability to inspire a team, develop leaders, and hold teams to a high standard of performance
  • Previous success establishing processes and tools and scaling teams in a high-growth environment
  • Excellent analytical capabilities and previous experiences using data and information to inform decisions
  • Ability to track and report on Call Center Metrics
  • Ability to deal with ambiguity, shift gears comfortably, and decide and act without having the total picture
  • Build out and oversee a Carrier Relations team
  • Own the creation and maintenance of a Carrier knowledge management resource
  • Develop a system for tracking commissions owed to Gravie by carriers
  • Work with Marketing to educate carriers on ICHRA
  • Oversee the Application Coordinator team and build processes to streamline and improve the efficiency of the enrollment process
  • Build out and oversee a Payments team
  • Develop, roll out, and improve cross-functional processes between all ICHRA teams
  • Support the development and delivery of onboarding, training, and support materials for the Gravie Care Advisor team
  • Manage and maintain the license status of the Gravie Care Advisor team
  • Support Gravie Care leadership in the development of KPIs and performance standards
  • Work with Compliance to ensure ICHRA service meets regulatory requirements
  • Work with Sales and growth partners to ensure prospective clients are set up for success
  • Partner with Product leadership to inform product strategy, roadmap, and carrier integration opportunities
  • Build systems to collect data to identify trends and inform process and tool development
  • Develop and implement quality assurance and training strategy
  • Design metrics to measure performance and ensure attainment of all performance measures
  • Partner with Technology leadership to identify technologies and systems needed to deliver on the ICHRA experience
  • Demonstrate commitment to core Gravie competencies of being authentic, curious, creative, empathetic, and outcome-oriented

Gravie offers a compelling workplace given its significant role in transforming healthcare plans for small and midsize employers by eliminating common financial burdens such as deductibles and copays. The company stands out in its market segment by embracing technology that allows coverage of essential healthcare services at no extra cost, thereby pioneering a model that significantly eases the health management for employers and their teams. This cultural commitment to alleviating healthcare challenges and the practical approach in application not only positions it as a leader in its sector but also enriches its internal work environment through a clear, positive mission that directly benefits society.

Company Stage

Series E

Total Funding



Minneapolis, Minnesota



Growth & Insights

6 month growth


1 year growth


2 year growth