Client Delivery Manager

What Your Day-To-Day Looks Like (Position Responsibilities):

• Provide Support to CDM support to overall engagement
• Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract 
• Support presales discussions to provide support for provisioning process
• Understanding contract details and managing to in-scope requirements 
• Support applicable technical and functional aspects of engagements 
• Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary 
• Document meeting minutes and actions
• On-boarding customers into the NS2 ticketing system 
• Documenting and managing decisions, actions, and issues throughout the project lifecycle 
• Defining, documenting, and managing risks from identification through mitigation 
• Coordinating and facilitating the following processes per NS2 guidelines: 
• Build Sheet Management 
• Change Management 
• Escalation Management 
• Delivering project and customer status as defined by NS2 Leadership 
• Facilitating and / or participate in internal meetings and reviews as required 
• Managing, tracking, and reporting on incidents, service requests, and ticket aging

What You Need to Succeed (Minimum Requirements):

• Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence. 
• Excellent oral and written communication skills.  Ability to interface with all levels of an organization including Directors and VPs. 
• Proven project management experience leading technical engagements  
• Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors)  
• Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform 
• Knowledge of SAP Software, implementations, upgrades, etc. 

Ideally, You Also Have (Preferred Qualifications):

• Program Management Professional (PMP) Certification 
• Practical understanding of cloud architecture and IaaS operations model 
• Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies) 
• Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS 
• Experience in a Managed Services environment 
• Ability to interface with clients at the CxO level as required