Salary Range: 145000 to 175000 (Currency: USD) (Pay period: per-year-salary)

As the General Manager, Partner Success, you will externally:

• Operate as the lead point of contact for any and all matters specific to the university accounts in your portfolio. Typical points of contact at the university are the President, Provost(s), Dean(s), Program Director(s), head(s) of Marketing & Enrollment
• Communicate consistently and clearly with our partners to ensure they are engaged with and informed by our work. This includes: in-person meetings, qualitative and quantitative analysis, coordinating with SMEs to provide in-depth insights into our services, and facilitating strategic planning workshops
• Pitch new products and services to current and potential partners (with Partnerships Team or Service Team Leads) and oversee the development of pitch and demo materials
• Nurture high quality, productive relationships with key accounts including decision makers, influencers, and other senior administrators at the university
• Build a deep understanding of the university’s organizational and functional structure and develop an understanding of the culture of their institution’s priorities, values, etc
• Manage renewals with university partners and ensure net revenue retention is positive

As the General Manager, Partner Success, you will internally:

• Work hand-in-hand with cross functional teams on strategies & execution plans to ensure partner expectations are met
• Regularly review performance reporting to identify potential issues and quickly work with service leads to address them
• Work in collaboration with service teams to scope out preliminary statements of work and create high-level budgets in support of business objectives
• Create and communicate initial service and project briefs to the Service / Project Managers
• Oversee the timely and successful delivery of projects, by ensuring the service teams have sufficient support without actively managing the output of the service teams
• Communicate clearly the growth/status of accounts to internal and external stakeholders
• Track and report on key account milestones and processes
• Ensure your partners are invoiced according to the invoice management process
• Meet annual revenue growth targets set for your partner accounts
In addition, Partner Solutions will need to deeply understand the products and services our Marketing, Enrollment, Learning Design, Student Support and Placement, and Technology Teams offer. This will allow you to identify:
• Ways we can better support our partners in hitting their goals;
• Opportunities to identify additional services into the school; and
• Ways to enhance internal cross-team collaboration

You know you’re successful in this role, if:

• You have a 100% renewal rate
• You are identifying upsell & cross sell opportunities and working with Sales to close them
• You get excellent ratings for partnership from your internal service leads
• You use qualitative and quantitative data to drive performance to meet goals
• You know the questions to ask to understand performance data and explain it to others
• You use the data to guide internal decision-making
• You are able to package information to be shared with our partner so they feel confident in our work, understand why we are doing it, and know the intended outcome
• You’re a leaderYou value “team” and work hard to build it
• You are quick to thank people and also to provide growth-oriented feedback
• You set the expectation that others will do the same
• You see around corners and coordinate with teams ahead of our partners’ needs
• You have a “no task is too small” mentality and are ready to do whatever it takes to keep work moving forward
• You don’t make promises to our partners without consulting with our internal teams 

You have:

• 10-12 years of account management experience, ideally within the education space
• Bachelor’s degree; graduate degree (e.g. MBA) is a plus
• A strong understanding of the higher ed landscape and of the inner workings of university structures
• A knowledge of the competitive environment in higher ed, including marketing, enrollment student support, placement and technology providers
• Strong analytical skills and a proven track record of exceeding client expectations
• A working knowledge of finance and accounting allowing you to read a P&L and manage against a budget
• Excellent verbal and written communication skills as well as experience presenting to and interacting with stakeholders at all levels
• A proven track record of managing multiple, complex projects from conception through implementation
• A strong belief in the power of team
• The ability to think creatively with a desire to continue learning new skills
• The ability to work effectively in dynamic, rapidly changing, team-based environment
• The ability and willingness to travel within the United States up to 20% of your time 

Noodle Benefits:

• Work from our beautiful NYC office OR the comfort of your home office!
• Great compensation package!
• 401K + match, commission potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company