General Manager

Salary Range: 145000 to 155000 (Currency: USD) (Pay period: per-year-salary)

As a General Manager, Partner Success, you will:

• Operate as the lead point of contact for the university accounts in your portfolio, nurturing high-quality, productive relationships with key stakeholders, influencers, and other senior administrators at the university.
• Develop a deep understanding of the products and services of each of our Service Teams  –  Marketing, Enrollment, Learning Design, Student Support and Placement, and Technology – so that you fluently discuss how we can support the goals of our partners.
• Build a deep understanding of our partners’ institutional culture, priorities, and organizational structure.
• Regularly review Noodle’s performance to identify potential issues and quickly work with service teams to address them.
• Communicate consistently and clearly with our partners to ensure they are engaged with and informed of our work. This includes holding in-person meetings, providing qualitative and quantitative analysis of our performance, coordinating with SMEs to provide in-depth insights into our services, and facilitating strategic planning workshops. 
• Manage partner renewals to ensure net revenue retention is positive. This includes leading annual planning sessions, which result in Statements of Work that are aligned to our partners’ goals. 
• Ensure our partners are invoiced according to the invoice management process.

You have:

• 10+ years of account management experience, ideally within the education spaceBachelor’s degree; graduate degree (e.g., MBA) is a plus 
• A strong understanding of the higher ed landscape and of the inner workings of university structures
• A knowledge of the competitive environment in higher ed, including marketing, enrollment, student support, placement, and technology providers 
• Strong analytical skills and a proven track record of exceeding client expectations 
• A working knowledge of finance and accounting, allowing you to read a P&L and manage against a budget
• Excellent verbal and written communication skills, as well as experience presenting to and interacting with stakeholders at all levels 
• A proven track record of managing multiple, complex projects from conception through implementation 
• A strong belief in the power of teams 
• The ability to think creatively with a desire to continue learning new skills
• The ability to work effectively in a dynamic, rapidly changing, team-based environment 
• The ability and willingness to travel within the United States up to 20% of your time 

Noodle Benefits:

• Work from our beautiful NYC office OR the comfort of your home office!
• Great compensation package!
• 401K + match, commission potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company