Full-Time

Head of Insurance Operations

Posted on 8/28/2024

Headway

Headway

1,001-5,000 employees

Connects patients with affordable mental health care

Healthcare

Compensation Overview

$200k - $250kAnnually

Senior, Expert

Remote in USA

Option to work from offices in New York City and San Francisco.

Category
Insurance
Finance & Banking
Required Skills
Data Science
Data Analysis
Requirements
  • 12+ years of experience in operations or strategy at high-growth companies, with a strong preference for backgrounds in health-tech, with a focus in revenue cycle management or insurance.
  • 5+ years of experience leading high-performing teams, with a proven ability to recruit, manage, and develop top talent, including other managers.
  • Proven track record of setting ambitious targets, creating strategic plans, and driving your team to achieve them.
  • Experience in building and nurturing strong relationships across diverse teams, including product, engineering, data science, analytics, finance, and with external partners.
  • Experience in successfully building, scaling, and optimizing operational processes in a tech-enabled environment.
Responsibilities
  • Oversee and optimize all aspects of revenue cycle management, including collections, claims processing, benefits and eligibility verification, patient billing, payment reconciliation, and roster management.
  • Drive the continuous improvement and scalability of our insurance operations, while managing the day-to-day activities that ensure the seamless functioning of our core insurance business.
  • Lead, mentor, and expand a team of high-performing operations professionals, driving success in a fast-paced, dynamic startup environment.
  • Cultivate and manage relationships with senior operational leaders at health plan partners, using these relationships to align on shared goals and drive success in key performance metrics.
  • Work closely with teams across product, engineering, partnerships, data, finance, and executive leadership to align on strategy, execute initiatives, and achieve company-wide objectives.
  • Lead quarterly and annual planning for your department, including budgeting, headcount planning, setting OKRs, and coordinating with external partners for key launches and initiatives.

Headway simplifies the process of finding and paying for mental health therapy. It operates a platform that connects individuals seeking mental health services with therapists and psychiatrists who accept insurance, making care more accessible and affordable. Users can filter through thousands of providers based on their preferences, ensuring they find the right match without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative burden of accepting insurance, allowing them to focus on patient care instead of paperwork. The company partners with health plans and providers to facilitate the insurance process, generating revenue through these partnerships. Headway's goal is to create a more efficient mental healthcare system that connects patients with affordable therapy options while supporting providers in delivering care.

Company Stage

Late Stage VC

Total Funding

$318.1M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

26%

1 year growth

62%

2 year growth

186%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
  • Partnerships with Cigna and Blues plan to expand services to all 50 states.
  • Growing demand for telehealth services boosts Headway's market potential.

What critics are saying

  • Increased competition from platforms like BetterHelp and Talkspace.
  • Potential backlash from professionals feeling undervalued by Headway's platform.
  • Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

What makes Headway unique

  • Headway simplifies finding and paying for therapy with an insurance-accepting provider network.
  • It reduces administrative burdens for mental health professionals, enhancing focus on patient care.
  • Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE