Position Overview

At Everstream, we are passionate about the success of our customers. We’re looking for a strategic, results-driven professional to lead strategic projects supporting customer growth, retention and loyalty. This position will report directly to the Director Professional Services.

As the Manager, Professional Services, you will manage a team of consultants executing strategic projects that support broader goals to retain customers and deliver a seamless customer experience in using our products. This role is highly cross-functional, and you will be the intersection of our sales, customer success, product management, and engineering teams.

Key Responsibilities

• Lead a team of consultants implementing Everstream solutions for our global customers
• Drive strategic initiatives in your team and the overall Professional Services department to improve delivery processes and quality standards
• Serve as management sponsor and escalation point for customer projects
• Support the team to advise clients on best practices and system capabilities as well as limitations
• Support sales cycles representing Professional Services and helping to define project scope
• Define Statement of Work documents for complex implementation projects
• Proactively communicate with Sales, Customer Success, and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones
• Support your team escalating product gaps and work with Product teams to address them
• Partner with counterparts in Sales, Account Management and Customer Success teams to ensure that effective handover processes are maintained before and after implementation
• Track project governance using tools such as Smartsheets, Salesforce, and Teams

Who you are

• 8+ years of B2B SaaS Professional Services experience, preferably within supply chain, procurement, or transportation solutions
• Strong track record of successfully managing software implementation projects, preferably including people management responsibilities
• Excellent communication skills both with customers and within an organization
• Ability to set and execute against defined project milestones and maintain timelines
• Strong organizational skills and ability to oversee and prioritize multiple projects at the same time
• Excellent organizational and interpersonal skills.
• Ability to build trust and rapport with customers
• Comfortable and willing to be a hands-on contributor
• Analytical and process-oriented excellence
• Bachelor’s degree

100% Remote Position 

Applicants must be currently authorized to work in the United States on a full-time basis.

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