Director Program Support

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Director of Program Support for the Safety Oversight department provides strategic leadership and operational direction to ensure the effective planning, execution, and continuous improvement of safety oversight programs. This role is responsible for overseeing administrative, analytical, and programmatic support functions, ensuring alignment with regulatory standards and organizational safety goals. The Director will lead cross-functional teams, manage resources, and implement systems and processes that enhance safety performance, compliance monitoring, and data-driven decision-making. Serving as a key liaison between internal stakeholders and external partners, the Director ensures a proactive, transparent, and accountable approach to program support within the Safety Oversight framework.

Responsibilities

Typical duties may include:

Provide direction within their area of responsibility to ensure effective implementation of administrative processes and provide recommendations for efficient and effective departmental or business unit operations.

Manage provision and coordination of administrative functions within their area of responsibility or a business unit, including but not limited to some of the following areas:  capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, audit response, internal controls, and/or equipment/supplies management.

Coordinate with related parties throughout C&D and the MTA agencies.

Manage the development, analysis, reporting, and maintenance of data and related systems required for effective operations in project management, business units, or departmental operations.

Provide input into the overall strategy and approach in consultation with senior management.

May manage budget activities and requests for a program of capital projects within a business unit or for departmental operations. 

Directly prepare data analysis, reporting, and presentations related to capital project management, business unit, and/or departmental operations.

May direct data and document management activities for project management systems within a business unit or an integrated project.

May manage activities to prepare and support personnel requests and documentation for a department or a business unit, including temporary staffing services. 

Coordinate within the business unit(s). 

Maintain related reports and data.

May manage and provide input to resolve complex issues for contracts and procurement requests supporting operations or capital program/project-related issues.

Education and Experience

Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field. 

Must have a minimum of ten (10) years of related experience.

Must have a minimum of at least five (5) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.

Competences:

Demonstrated experience in managing diverse administrative functions supporting the operations of a large organization.

Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.

Ability to manage complex, sensitive issues with high confidentiality and judgment.

Excellent communication and interpersonal skills.

Ability to build relationships and work collaboratively with stakeholders at all levels.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align organizational goals with solutions to drive process improvements.

Must possess excellent team-building, listening, problem-solving, and prioritization skills.

Demonstrated proficiency in PeopleSoft, Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on the evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities,including military service members, to apply.