Business Systems Consultant

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What We’ll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You’ll Bring:

• At least 8 years of experience in a technical business systems analyst role within the financial industry (credit or financial services, banks preferred)
• Technically savvy; able to elaborate the requirements/story points with technical team effectively and contribute in solutioning
• At least 5 years of experience working in a global/international highly matrixed environment
• Good understanding of end-to-end systems delivery framework, including creation of business case, IT financials, impact analysis, assumptions, constraints, software development, quality assurance, risk management, production support, strategy, project management, collaboration with on/off- shore teams, solution/design authority, governance/gating artifacts
• Strong process-orientation; can see the connections and integrations between different processes and the bigger picture of how it all fits together
• Ability to communicate findings, recommendations, and project updates to stakeholders and executives; interact with internal business and external customers
• Technical proficiency and skill level to learn and undertake new and emerging technology solutions
• Experience with business process modelling, software development and documentation tools (e.g. JIRA, Confluence)
• Knowledge of project management methodologies and tools
• Excellent listening, verbal and written communication skills coupled with technical aptitude
• Demonstrated flexibility in dealing with change and adversity

Impact You’ll Make:

In this role, you will serve as a Business Systems Analyst to enable the delivery of TransUnion Canada’s services to customers and/or consumers. The role requires a technically savvy individual with strong collaborative skills required to own, manage, and deliver business and technology requirements for business and technology groups.

Successful incumbent will:

• Be able to work with all systems delivery framework including agile, hybrid and waterfall
• Work with product owners to capture business requirements, translate to technical needs using standard delivery templates
• Collaborate with cross-functional teams to gather, document, and analyze business requirements
• Develop and document business process models to illustrate current and future state 
• Conduct detailed business process analysis and develop comprehensive process flow diagrams, user stories, functional specification documents, and use cases to facilitate system design and development
• Obtain key inputs from subject matter experts (SMEs), architects, dependent teams and identify solution interdependencies. Accordingly, conduct system mapping and data mapping
• Develop detailed user stories, story mapping, stakeholder analysis and acceptance criteria in collaboration with product owner
• Clearly articulate and document business requirements to enable development and QA teams to deliver the required business & tech functions
• Act as a liaison between business user and technical teams, translating business needs into technical specifications
• Ensure enough prioritized backlog is available for the team before the agile scrum sprint starts
• Create and maintain documentation regarding all aspects of the product, including product operations, compliance, product launch processes, and system functionality
• Participate in design review and walk-through
• Lead/support presentation/demonstration of new technology/product functionality to stakeholders and clients
• Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams
• Provide support during system implementation, including user training and post-implementation activities
• Stay up to date on industry trends, regulations, and emerging technologies

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion’s Internal Job Title:

Consultant, Business Systems