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Full-Time

Staff – Customer Solutions Engineer

OEM Systems

Confirmed live in the last 24 hours

Tenstorrent

Tenstorrent

201-500 employees

Develops AI/ML hardware accelerators and software

AI & Machine Learning
Hardware

Compensation Overview

$100k - $500kAnnually

+ Base + Variable Compensation

Senior

Toronto, ON, Canada + 2 more

More locations: Austin, TX, USA | Santa Clara, CA, USA

Hybrid role based out of Santa Clara, Austin, or Toronto.

US Citizenship Required

Category
Sales Engineering
Sales & Solution Engineering
Required Skills
Python
Sales
Communications
Linux/Unix
Requirements
  • BS, MS, or equivalent. Strong academic background in Computer or Electrical Engineering, Computer Science, or related degree.
  • Computing system knowledge with expertise in python and Linux.
  • 8+ years of work-related experience in high-speed signal, system build, network or CPU/GPU.
  • Familiar with hardware development tools, scope and testing of signal integrity.
  • System design experience working with OEM, ODM or application engineering on enterprise servers or switches.
  • Experience working at data centers on system, rack and cluster level products is highly preferred.
  • Excellent communication and planning skills, while being self-motivated with a focus on execution and quality.
  • Highly collaborative and able to lead and work within cross functional teams.
Responsibilities
  • Assist sales and business development in guiding OEM/ODM customers through the design development process for data center systems using Tenstorrent product solutions.
  • Work directly with OEM and ODM customers, understanding requirements, and leading the discussions from architecture, schematics, simulation and layout to production.
  • Develop innovative HW, chip, and system architectures to extend the state of the art in machine learning performance and efficiency.
  • Train customers & partners on Tenstorrent product hardware and software and handle in-depth hands-on engagement with customers on complicated projects for large-scale data centers.
  • Review customers’ solution and design, support customer design boards bring-up, diagnose problems with customer designs and seek to resolve technical issues.
  • Manage customer issues and quickly determine technical details of the issue to provide timely direction to the working team.
  • Craft customer presentations covering top issues, root cause analysis, corrective and preventative actions and align with customers on issue closure.
  • Collaborate across the company, work with Tenstorrent hardware, software, application engineering, and product teams to lead technical activities and customer support.
  • Coordinate execution of plans at the customer site while maintaining customer communication and transparency throughout the process.

Tenstorrent specializes in developing high-quality AI/ML accelerators, including individual PCIe cards, workstations, servers, and ultra-dense Galaxy pods, featuring industry-standard chiplets and a modular RISC-V CPU. Their products also incorporate a BUDA software framework designed for open-source collaboration, enabling efficient and scalable hardware for deep learning applications.

Company Stage

Series C

Total Funding

$334.5M

Headquarters

Toronto, Canada

Founded

2016

Growth & Insights
Headcount

6 month growth

15%

1 year growth

39%

2 year growth

125%
Simplify Jobs

Simplify's Take

What believers are saying

  • The launch of next-generation Wormhole-based developer kits and workstations could attract a significant developer community, driving innovation and adoption.
  • Collaborations with industry giants like Hyundai and Rapidus indicate strong growth potential and access to advanced manufacturing technologies.
  • The introduction of specialized AI inference acceleration boards like the Grayskull e75 and e150 can capture a niche market in AI and machine learning applications.

What critics are saying

  • The competitive landscape in AI hardware is intense, with major players like NVIDIA and Intel posing significant challenges.
  • Dependence on strategic partnerships for advanced manufacturing and technology development could lead to vulnerabilities if these partnerships falter.

What makes Tenstorrent unique

  • Tenstorrent's use of RISC-V architecture in their AI processors offers a unique alternative to traditional x86 and ARM architectures, providing flexibility and open-source benefits.
  • Their focus on high-performance AI chips and scalable developer kits positions them as a key player in the AI hardware market, particularly for developers seeking robust multi-chip solutions.
  • Strategic partnerships with global entities like Rapidus and C-DAC enhance their capabilities in cutting-edge semiconductor technology and edge AI processing.