Senior Customer Success Manager
Posted on 5/3/2023
Experience Level
Desired Skills
  • A minimum of 5 years experience in account management, customer success or healthcare management
  • Experience in upselling and retaining customers to drive additional revenue
  • Ability to reconcile data from multiple sources to continually drive value
  • Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
  • Creative use of problem-solving skills to ensure our partners are completely satisfied
  • Willing and able to travel as necessary (approx. 15%)
  • Previous experience in the B2B2C vendor space, preferred
  • Bachelor's degree or higher, preferred
  • You have experience using SaaS-based solutions and platforms
  • You have experience using data visualization techniques to present key findings
  • You have experience with member communication strategies
  • You have a proven, successful track record of portfolio retention and growth
  • You have experience working cross-functionally with sales, marketing, operations, product, engineering, and design teams
  • You have a demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system
  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future
  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team
  • $200 per year donation matching to support your favorite causes
  • Serve as the product expert and mental health advocate for an enterprise book of business
  • Develop and maintain positive working relationships with multiple customers and consultants
  • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics
  • Own the customer lifecycle from implementations to engagement strategies to contract renewals. Including but not limited to:
  • Engagement communication ideation, strategy & execution
  • Source and own upsell opportunities
  • Business review creation and presentation to senior HR executives and business leaders
  • Insightful, data-based recommendations
  • Work cross-functionally to provide key customer feedback and process improvements
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Core Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic