Full-Time
Director of Customer Experience
Confirmed live in the last 24 hours
Thrive Causemetics
51-200 employees
Luxury cosmetics with philanthropic mission
Compensation Overview
$130k - $160kAnnually
Senior, Expert
Los Angeles, CA, USA
- 10+ years of experience in the customer experience function at a high-volume e-commerce company
- 5+ years of direct experience as a team leader
- Technical knowledge of tools such as Zendesk, Verint, Siena, Shopify Plus or similar tools
- Strong people leadership and empathy
- Effective time management and accountability
- Collaborative mindset to work with various departments
- Strong problem-solving skills and interpersonal communication
- Effective communication and compassion in customer interactions
- Establish the appropriate organization structure utilizing an in-house team, outsourcing, and the latest technology such as AI. Lead a team of direct reports while overseeing outsourced personnel.
- Partner with Ecommerce, Social Media/Influencer Marketing, Brand Marketing, Leadership, and Operations teams to act as the main point of contact and escalation for the customer experience team.
- Be the voice of the customer and communicate key conversations, metrics, and findings with all teams at TC.
- Oversee relationships with third-party call centers and supporting software to ensuring adherence to SLAs.
- Align customer experience strategies with overall company goals and define future strategies to best support customers as the company evolves.
- Provide insights on customer experience performance, external metrics, and overall VoC.
Thrive Causemetics specializes in high-performance luxury cosmetics, offering a wide range of products such as mascaras, eyeliners, eyeshadows, and lip products. Their products are designed to meet the needs of beauty enthusiasts and socially conscious consumers. Each purchase contributes to their philanthropic mission, where they donate to empower women and support charitable organizations. This unique approach sets them apart from competitors, as they combine product sales with a commitment to social impact, having donated over $25 million in 2022 alone. Thrive Causemetics aims to create a positive change in communities while providing quality cosmetics, making them more than just a beauty brand.
Company Stage
Series A
Total Funding
$14.8M
Headquarters
Seattle, Washington
Founded
N/A
6 month growth
↓ -11%1 year growth
↓ -23%2 year growth
↓ -10%
Simplify's Take
What believers are saying
- Thrive Causemetics' innovative products, like the Sunproof 3-in-1 Invisible Priming Sunscreen, showcase their commitment to addressing diverse consumer needs.
- The company's philanthropic efforts, such as the $1 million commitment to COVID-19 relief, enhance its brand reputation and customer loyalty.
- Strategic partnerships, like with Beauty 2 The Streetz, expand their social impact and market reach.
What critics are saying
- The beauty industry is highly competitive, requiring continuous innovation to maintain market position.
- Dependence on direct-to-consumer sales may limit exposure compared to brands with broader retail distribution.
What makes Thrive Causemetics unique
- Thrive Causemetics uniquely combines high-performance luxury cosmetics with a strong philanthropic mission, setting it apart from competitors who focus solely on product sales.
- Their direct-to-consumer model allows for personalized customer engagement and loyalty programs, unlike traditional retail-focused beauty brands.
- The company's commitment to social impact, demonstrated by significant donations and partnerships with charitable organizations, resonates deeply with socially conscious consumers.