Job Description

Block is looking for a People Services Lead on our Global People Operations team to continue the build-out and scale across EMEA and APAC. Reporting to the Head of Global People Operations, you will develop Leads and individual contributors on your team as we work together to grow an organization that delivers quality support to our fellow Blocks. You will also identify prospective new work for People Operations and collaborate with our People team partners to streamline and migrate this work.

You will:

• Help develop a transformational vision for the Global People Ops team
• Operationalize and centralize in-scope HR processes, with an ultimate goal of automation
• Identify trends through data, conduct analyses, and propose and implement systematic operational solutions across multiple People data-related matters and processes
• Establish operational thoughtfulness and data metrics for operational oversight and reporting
• Guide and influence partner teams when new programs arise to keep Block safe and compliant
• Work with global teams across varying time zones across our APAC, EMEA and American markets

Qualifications

You have:

• 7+ years of HR experience with operational, project management, or program management activities
• 2+ years experience managing teams 
• HRIS (including Workday) operational experience
• Broad HR operational experience in several HR areas (e.g., Inquiry Management, Benefits, Compensation, Immigration, and Mobility)
• Experience with modern communication tools (e.g., Google Meet, Slack)
• Experience implementing processes that scale and manage multiple ongoing projects
• The ability to remain composed with high volume of activities
• A propensity to partner with others at all levels around the world
• The instinct to create personal and professional stretch goals and meet them

Your skills:

• Bias for logical action - You have an urgency to lead systemic change through a data-driven lens without compromising quality
• Empathy - You always want to understand someone’s struggle
• Organized - You know how to keep track of multiple projects through delivery
• Understanding of cultural differences, or change of organization dynamics
• A desire to standardize, scale, automate, and then repeat