INACTIVE
Full-Time
Customer Service Domestic Voice Regional Language Team Member-BPS
Posted on 9/15/2025
HEXAWARE
No salary listed
India
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Customer Service
Requirements
- Experience in telecom voice transactions or related domain is preferred
- Proficiency in handling transactions using various tools
- Ability to process transactions in a timely manner
- Attention to accuracy and efficiency in processing transactions
- Good problem solving and communication skills
- Strong organizational skills
- Proficiency in using computer systems and software relevant to telecom operations
- Ability to work in India-based telecom service provider environment
- Understanding of service level agreements and transaction prioritization
Responsibilities
- Handle Telecom Voice Transactions/Requests using various tools to complete transactions
- Process transactions in a timely manner
- Ensure transactions are processed efficiently and accurately
- Maintain records of transactions and ensure proper documentation
- Resolve issues and discrepancies in transactions
- Coordinate with internal teams to fulfill requests
- Adhere to operational and compliance standards
- Monitor transaction queues and performance metrics
Desired Qualifications
- Experience in a telecom service provider environment in India
- Familiarity with telecom voice transaction tools and software
- Strong numerical and data entry skills
- Ability to work in shifts
- Knowledge of regulatory and compliance requirements for telecom transactions
- Bachelor's degree or relevant diploma in a related field
- Proficiency in English and local language relevant to operation location
INACTIVE